topic Re: Connecting to HomeKit in Partner Integrations

Connecting to HomeKit

SAPOAK — Fri, 06 Jan 2023 05:28:30 GMT

I’m unable to connect my Arlo unit with HomeKit. I no longer have the original packaging, so I am unable to scan the HomeKit QR code. Any suggestions on how to resolve this?

Re: Connecting to HomeKit

JamesC — Mon, 09 Jan 2023 19:13:15 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Connecting to HomeKit

SAPOAK — Tue, 14 Mar 2023 23:25:37 GMT

Thank you, James. I can see the unit but since I no longer have the original packaging, I am unable to scan the HomeKit QR code. Any suggestions on how to resolve this?

Re: Connecting to HomeKit

StephenB — Wed, 15 Mar 2023 11:43:16 GMT

@SAPOAK wrote:

I can see the unit but since I no longer have the original packaging, I am unable to scan the HomeKit QR code.

You shouldn't need to scan anything after the token is reset. But you should find the code on a label on the base.

More info on the options are:

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit