topic Re: stuck on discovering device - Homekit - VMB4000r3 in Partner Integrations

stuck on discovering device - Homekit - VMB4000r3

longzhao — Wed, 04 Jan 2023 04:08:01 GMT

Trying to add my Arlo base station back into HomeKit but it’s stuck on. Discovering device screen. Please help.

Re: stuck on discovering device - Homekit - VMB4000r3

ShayneS — Thu, 05 Jan 2023 23:36:51 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: stuck on discovering device - Homekit - VMB4000r3

longzhao — Fri, 06 Jan 2023 00:22:32 GMT

Thanks, now I’m able to add them into my homekit

Re: stuck on discovering device - Homekit - VMB4000r3

Gsjtjdicndak — Fri, 06 Jan 2023 05:21:15 GMT

Would you please reset my token as well? My S/N is 4R036C7HA20B0 I have exactly the same issue with the same model.

Re: stuck on discovering device - Homekit - VMB4000r3

JamesC — Mon, 09 Jan 2023 18:22:15 GMT

Gsjtjdicndak,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: stuck on discovering device - Homekit - VMB4000r3

Ammmmdw — Fri, 13 Jan 2023 19:49:11 GMT

Would it be possible to reset my token as well? It’s also stuck on discovering devices. Thank you!

Re: stuck on discovering device - Homekit - VMB4000r3

JamesC — Mon, 16 Jan 2023 19:58:51 GMT

Ammmmdw,

JamesC

Re: stuck on discovering device - Homekit - VMB4000r3

GrantGoldkey — Thu, 19 Jan 2023 12:44:32 GMT

Would you please reset my token as well? I'm having the same problem.

Thank you.

Re: stuck on discovering device - Homekit - VMB4000r3

JamesC — Thu, 19 Jan 2023 18:41:37 GMT

GrantGoldkey,

JamesC

Re: stuck on discovering device - Homekit - VMB4000r3

ayepedrito — Sun, 22 Jan 2023 18:38:32 GMT

My Arlo cameras stopped working on Apple Homekit today and I tried removing and re-adding them to Homekit but I get stuck on the screen “Please wait discovering your device” I’ve read a few other posts that a token reset/reboot should do the trick. Can someone help me? Thanks

Re: stuck on discovering device - Homekit - VMB4000r3

JamesC — Mon, 23 Jan 2023 18:44:35 GMT

ayepedrito,

JamesC