topic Re: Token reset in Partner Integrations

Token reset

bobbyk30 — Sun, 30 Oct 2022 18:45:21 GMT

Can I get my token reset for Apple HomeKit? My cameras no longer were responding on the home app so I removed the base station but now can't add it again. Thanks!

Re: Token reset

ShayneS — Mon, 31 Oct 2022 17:38:17 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Token reset

Aphouse — Wed, 28 Dec 2022 16:35:45 GMT

My device is not able to be connected to HomeKit and gives an error message saying that it is not compatible with HomeKit after going most of the way of adding the device to HomeKit despite ensuring latest firmware, power cycling, and resetting my base station. Based on multiple threads in this community, it seems like I need my token reset. Can you please help me with that?

Re: Token reset

JamesC — Wed, 28 Dec 2022 21:16:26 GMT

Aphouse,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Token reset

krikboh — Sun, 08 Jan 2023 16:11:10 GMT

I am unable to link my hub to Homekit. Can you please send a token reset?

Re: Token reset

JamesC — Mon, 09 Jan 2023 18:21:43 GMT

krikboh,

JamesC

Re: Token reset

bobbyk30 — Mon, 17 Apr 2023 01:17:38 GMT

Hello, I am unfortunately seeing the same issue, could you please reset my token again?

Re: Token reset

JamesC — Mon, 17 Apr 2023 16:27:09 GMT

bobbyk30,

JamesC