topic Re: SmartThings integration failing (again) in Partner Integrations

SmartThings integration failing (again)

dds82 — Wed, 28 Dec 2022 15:03:34 GMT

Arlo Pro/Pro 2 cameras - SmartThings integration is only working in one direction. I can use SmartThings to turn the power to cameras on and off, but SmartThings doesn't receive any events from Arlo. I have tried the following:

- Turn a camera off from the Arlo app: SmartThings thinks it's still turned on

- Motion/Sound: SmartThings doesn't get these notifications

Re: SmartThings integration failing (again)

ShayneS — Tue, 03 Jan 2023 19:22:13 GMT

Hi @dds82

Are you still experiencing this issue with smart things?

Re: SmartThings integration failing (again)

dds82 — Tue, 03 Jan 2023 19:41:05 GMT

Hi @ShayneS

Yes, I'm seeing very inconsistent reporting from Arlo to SmartThings. Some examples:

1) If I go to the Arlo app, and turn off a camera, the camera still shows as turned on in SmartThings... but if I do it the other way around (turn off the camera in SmartThings), it works as expected (the camera turns off in the Arlo app)

2) Motion and sound events are very inconsistent. I get some of them in SmartThings, but not all of them; and I don't always get the "no longer active" event. For example, one of my cameras in SmartThings reported that motion changed to active about 30 minutes ago. SmartThings never got a "motion is inactive" notification even though the Arlo app shows that motion is no longer active on that camera. (There's no way that camera is recording a 30+ minute motion event. That simply doesn't happen in that location.)

Re: SmartThings integration failing (again)

ShayneS — Tue, 03 Jan 2023 19:48:39 GMT

Which version of the Arlo app are you using?

Re: SmartThings integration failing (again)

dds82 — Tue, 03 Jan 2023 20:00:32 GMT

4.0.2.1_28506

Re: SmartThings integration failing (again)

ShayneS — Thu, 05 Jan 2023 22:44:12 GMT

Is this with iOS or Android?

Re: SmartThings integration failing (again)

dds82 — Thu, 05 Jan 2023 23:01:28 GMT

Android.

But the problem is with the SmartThings integration, not the Arlo app.

Re: SmartThings integration failing (again)

ShayneS — Thu, 05 Jan 2023 23:08:10 GMT

Thanks, this helps for the developers on the backend.

Re: SmartThings integration failing (again)

ShayneS — Fri, 10 Feb 2023 15:29:48 GMT

I have already provided the info to the dev team, just wanted to check in with you to see if this is still happening?

Thanks