topic Re: VMB4000 not connecting to HomeKit in Partner Integrations

VMB4000 not connecting to HomeKit

rs5206 — Sat, 12 Nov 2022 04:02:18 GMT

I cannot connect my VMB4000 base station to HomeKit. It was previously working on another iPhone but now attempting to setup in the Arlo app results in hanging on the searching for device screen. Is there a solution to this? Token reset?

Re: VMB4000 not connecting to HomeKit

JamesC — Mon, 14 Nov 2022 18:50:50 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: VMB4000 not connecting to HomeKit

rs5206 — Sat, 19 Nov 2022 12:32:26 GMT

Thank you that fixed the connection.

Re: VMB4000 not connecting to HomeKit

UYoung — Tue, 13 Dec 2022 19:48:33 GMT

Hello, I am having the same problem with my VMB4000r3 not connecting to HomeKit. It sounds like the solution is to have a token sent to my unit. Can you help?

Re: VMB4000 not connecting to HomeKit

Bigolebiscuit — Wed, 14 Dec 2022 00:14:51 GMT

Hello! I am also in need of a token reset for my hub. Please let me know if you are able to assist. Thanks.

Re: VMB4000 not connecting to HomeKit

rs5206 — Wed, 14 Dec 2022 03:29:44 GMT

After updating the Arlo app, the HomeKit connection dropped and I am unable to connect again. Can you resend a token reset so I can reconnect my VMB4000 and HomeKit?

Re: VMB4000 not connecting to HomeKit

JamesC — Thu, 15 Dec 2022 17:54:38 GMT

JamesC

Re: VMB4000 not connecting to HomeKit

UYoung — Thu, 15 Dec 2022 20:04:37 GMT

Thank you... My connection is working as expected. Should this be included in a software or firmware upgrade?