topic Re: Arlo HomeKit setup failed in Partner Integrations

Arlo HomeKit setup failed

salvioc — Thu, 08 Dec 2022 15:14:06 GMT

Hi, I can’t add Arlo Base Station to HomeKit. Message is “HomeKit setup failed”. I read solution is to reset HomeKit token. How can I reset it? Many thanks

Re: Arlo HomeKit setup failed

JamesC — Thu, 08 Dec 2022 21:28:59 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Arlo HomeKit setup failed

salvioc — Fri, 09 Dec 2022 13:09:57 GMT

Hi JamesC,

many thanks.

I powered off and on the base station, but I have the same message and I can’t add it to Home app. Could you help me please?

Re: Arlo HomeKit setup failed

JamesC — Fri, 09 Dec 2022 21:48:27 GMT

salvioc,

I've sent another token reset. If you're still experiencing the same issue, you may need to factory reset and re-onboard your base station before trying again. Follow the instructions here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC