topic Re: Cannot connect VMB4000 to HomeKit in Partner Integrations

Cannot connect VMB4000 to HomeKit

prestonnguyen — Thu, 08 Dec 2022 05:03:07 GMT

I was connected to HomeKit earlier, but the HomeKit live video feed suddenly stopped. I tried removing HomeKit to set it up again, but when I try to set it back up, it gets stuck on the "Discovering your device" screen. Is there a reset token I could get?

Re: Cannot connect VMB4000 to HomeKit

JamesC — Thu, 08 Dec 2022 18:31:03 GMT

What is the serial number associated with the base station you're trying to setup?

JamesC

Re: Cannot connect VMB4000 to HomeKit

prestonnguyen — Thu, 08 Dec 2022 19:52:03 GMT

4R058A7BA4C72

Re: Cannot connect VMB4000 to HomeKit

JamesC — Thu, 08 Dec 2022 20:33:20 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC