topic Re: Can’t add to homekit in Partner Integrations

Can’t add to homekit

sldsnk — Fri, 25 Nov 2022 21:19:03 GMT

I have 2 Arlo Ultra cameras, both in HomeKit and worked fine for years. Today they disappeared from HomeKit. I tried adding them back using the Arlo app, when I click set up HomeKit the app starts scanning for cameras and never finds anything. I tried logging out of iCloud, Arlo and restarted everything and still unable to add them. My Arlo hub and cameras are running the latest software.

Any ideas?

Re: Can’t add to homekit

StephenB — Fri, 25 Nov 2022 22:59:27 GMT

@sldsnk wrote:

Any ideas?

Sounds like you need a token reset.

Re: Can’t add to homekit

sldsnk — Fri, 25 Nov 2022 23:55:55 GMT

Hi Stephen

Thanks for the help, can you reset my token?

thanks

Re: Can’t add to homekit

StephenB — Sat, 26 Nov 2022 10:53:58 GMT

@sldsnk wrote:

can you reset my token?

No, only Arlo can do that (and I don't work for them). The mods ( @JamesC and @ShayneS ) can do it for you - though it likely will take longer than usual for them to get to it, since it is a holiday weekend in the US.

Re: Can’t add to homekit

sldsnk — Sat, 26 Nov 2022 13:47:51 GMT

Hi Stephen,

Thanks for the reply. I tried adding them to HomeKit this morning and it worked. No need for a token reset.

Khaled

Re: Can’t add to homekit

ridgwayk — Sun, 04 Dec 2022 15:37:22 GMT

I'm having a similar issue...was working fine in HomeKit. I changed wireless and added a new Eero 6E and Arlo was not responding. I removed Arlo from HomeKit, and now when I try and add the basestation back it stays on the "Discovering your device" mode and never connects.

Re: Can’t add to homekit

sferros — Sun, 04 Dec 2022 17:29:28 GMT

Can I please have a token reset? I can’t add my SmartHub to HomeKit, it just hangs there spinning, or I get the “Unable to add accessory” if I try to add via Home app.

Re: Can’t add to homekit

JamesC — Mon, 05 Dec 2022 18:42:59 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Can’t add to homekit

ridgwayk — Tue, 06 Dec 2022 14:59:25 GMT

The reset token didn't work. I followed your instructions on removing power, rebooting, and then trying to add the base station. The screen never changes after it starts searching for the base station. Please advise. Thanks.

Re: Can’t add to homekit

ridgwayk — Tue, 06 Dec 2022 15:02:01 GMT

I've also opened a ticket with additional steps taken if that helps?

Re: Can’t add to homekit

sferros — Tue, 06 Dec 2022 20:17:38 GMT

Thanks @JamesC, all good now, I can now add my SmartHub to HomeKit.