topic Re: Unable to add vmb5000 - stuck adding accessory in Partner Integrations

Unable to add vmb5000 - stuck adding accessory

RLZ — Sun, 06 Mar 2022 02:02:17 GMT

May I please get a new token or reset token? I’ve tried everything but I’m not able to add my base station to HomeKit. It’s stuck at adding accessory.

Thank you

Re: Unable to add vmb5000 - stuck adding accessory

RLZ — Mon, 07 Mar 2022 01:26:48 GMT

Hello. I would really like to add Arlo to HomeKit. I see from previous posts that people get this done even on the weekend. Please reset my token.

Thanks

Re: Unable to add vmb5000 - stuck adding accessory

ShayneS — Mon, 07 Mar 2022 22:59:27 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Unable to add vmb5000 - stuck adding accessory

RLZ — Mon, 07 Mar 2022 23:53:46 GMT

Thanks but I got online with support last night to get this fixed and it was working. I hope this didn’t mess with that and I have to setup homekit again?

Re: Unable to add vmb5000 - stuck adding accessory

RLZ — Mon, 07 Mar 2022 23:55:05 GMT

Yup. Messed everything up. I now have to go through and setup everything again.

Re: Unable to add vmb5000 - stuck adding accessory

ShayneS — Tue, 08 Mar 2022 00:00:43 GMT

A reboot and a factory reset are two different options, a reboot is your base station or Smart hub being turned off/on.

Re: Unable to add vmb5000 - stuck adding accessory

RLZ — Tue, 08 Mar 2022 00:03:38 GMT

Now I can’t remove it from within the Arlo app from homekit. It says it is not responsive. I can view all cameras and rebooted twice but still can’t remove it from homekit.

Re: Unable to add vmb5000 - stuck adding accessory

RLZ — Tue, 08 Mar 2022 01:12:12 GMT

I had to remove the base station from the Arlo app and climb the ladder 7 times. I have my cameras working and in homekit. My trial is still valid so I’ll go through setup again. Please close this as resolved.

Re: Unable to add vmb5000 - stuck adding accessory

ShayneS — Tue, 08 Mar 2022 18:50:45 GMT

Thank you for the update, I am glad it is working for you now.

Re: Unable to add vmb5000 - stuck adding accessory

kbonno — Sun, 31 Jul 2022 22:09:23 GMT

Can I have a token reset also? Is it possible to self serve and take care of this ourselves instead of having to post to a forum for support?

Re: Unable to add vmb5000 - stuck adding accessory

JamesC — Mon, 01 Aug 2022 23:08:20 GMT

kbonno,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Unable to add vmb5000 - stuck adding accessory

kbonno — Tue, 02 Aug 2022 00:12:46 GMT

Worked like a charm thanks! Point of feedback, PLEASE make this self service. If I hadn’t found this post I would have returned ALL of my arlo products!

Re: Unable to add vmb5000 - stuck adding accessory

sferros — Sun, 04 Dec 2022 06:02:29 GMT

Can I please have a token reset as well? I cannot add my SmartHub etc, it just hangs there spinning, or I get the “Unable to add accessory” if I try to add via Home app.

Re: Unable to add vmb5000 - stuck adding accessory

JamesC — Mon, 05 Dec 2022 19:05:07 GMT

sferros,

JamesC

Re: Unable to add vmb5000 - stuck adding accessory

sferros — Tue, 06 Dec 2022 20:15:51 GMT

Thanks @JamesC, all good now – I'm able to add my SmartHub to HomeKit.