topic Re: Apple HomeKit token reset in Partner Integrations

Apple HomeKit token reset

m1jacob — Thu, 17 Nov 2022 22:43:41 GMT

Can I get a token reset for apple HomeKit please? Thanks.

Re: Apple HomeKit token reset

JamesC — Fri, 18 Nov 2022 17:30:31 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple HomeKit token reset

m1jacob — Fri, 18 Nov 2022 19:39:56 GMT

That got it. Thanks. Much appreciated.

Re: Apple HomeKit token reset

Mul51 — Fri, 02 Dec 2022 08:00:00 GMT

if possible could you send a token reset to my account please.

basestation VMB4000r3

Thanks in advance

Peter

Re: Apple HomeKit token reset

ShayneS — Sat, 03 Dec 2022 00:00:56 GMT

Hi @Mul51

Can you bring your base station online and I can reset the token.

Thanks

Re: Apple HomeKit token reset

N124 — Mon, 05 Dec 2022 02:59:30 GMT

Can i get a apple homekit token reset? Base station asks for qr code upon installation

Re: Apple HomeKit token reset

ShayneS — Mon, 05 Dec 2022 16:52:22 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Apple HomeKit token reset

N124 — Mon, 05 Dec 2022 18:33:17 GMT

It’s still asking me for apple homekit QR code after reboot. My device never came with that code

Re: Apple HomeKit token reset

ShayneS — Mon, 05 Dec 2022 19:32:57 GMT

@N124

Can you try removing and re-adding the Arlo app.

Re: Apple HomeKit token reset

N124 — Mon, 05 Dec 2022 19:49:06 GMT

I removed it but no change. Still asking for apple homekit qr or set up code

Re: Apple HomeKit token reset

ShayneS — Tue, 06 Dec 2022 00:10:15 GMT

I reset all your device's HomeKit tokens, go ahead and reboot your base station and try again. You can try removing th app agin if you like as well. if this doesn't't resolve the issue, we may need to do a factory reset on your base station.

Re: Apple HomeKit token reset

N124 — Tue, 06 Dec 2022 14:11:42 GMT

I removed it and added it back. I also held down the reset button, but no change. Still asks for apple HomeKit QR code. Do any of the hubs actually come with a code?

Re: Apple HomeKit token reset

ShayneS — Tue, 06 Dec 2022 19:16:51 GMT

@N124

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Apple HomeKit token reset

N124 — Tue, 06 Dec 2022 19:40:27 GMT

Yes I contacted them but they have no solution

Re: Apple HomeKit token reset

ShayneS — Tue, 06 Dec 2022 19:52:09 GMT

@N124

I'll escalate this for you, the escalation number is: 43254827

Someone from the escalations team will be reaching out soon.

Re: Apple HomeKit token reset

anothersteve — Fri, 23 Dec 2022 07:17:29 GMT

Hi can I also get a reset token for my base station please? I can’t get HomeKit to see it.

@JamesC

Re: Apple HomeKit token reset

ShayneS — Tue, 27 Dec 2022 21:00:46 GMT

@anothersteve

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you