topic Smarthub VMB5000r6 Will Not Connect to Homekit in Partner Integrations

Smarthub VMB5000r6 Will Not Connect to Homekit

justmoretime — Sun, 04 Dec 2022 19:02:36 GMT

Ultra kit did not come with setup code included. Following the connect without a setup code instructions, the app continues to ask for a setup code. I can't get past this step. Support did not seem to have a solution. @JamesC, will a reset token help here?

Re: Smarthub VMB5000r6 Will Not Connect to Homekit

pnelson5 — Mon, 05 Dec 2022 14:20:23 GMT

I'm in the exact same spot with the Ultra hub. Support wasn't able to help me either.

Re: Smarthub VMB5000r6 Will Not Connect to Homekit

JamesC — Mon, 05 Dec 2022 18:45:47 GMT

If the app is forcing you to put in a setup code, a reset token may not resolve the issue. I've sent a reset token request to your base station. If you still experience the same issue, I encourage you to continue working with the support team to find a resolution.

JamesC

Re: Smarthub VMB5000r6 Will Not Connect to Homekit

justmoretime — Mon, 05 Dec 2022 20:01:49 GMT

Yes it is still asking for the setup code. Thank you for trying.

Re: Smarthub VMB5000r6 Will Not Connect to Homekit

justmoretime — Mon, 12 Dec 2022 16:36:59 GMT

Support says that they must replace my base station to solve this issue. Currently waiting on the new base station to give it a try.

Re: Smarthub VMB5000r6 Will Not Connect to Homekit

justmoretime — Sun, 08 Jan 2023 05:06:18 GMT

Hi @JamesC, received a replacement hub. HomeKit setup is now stalling at the connecting step. Will a reset token help now?

Re: Smarthub VMB5000r6 Will Not Connect to Homekit

JamesC — Mon, 09 Jan 2023 18:19:32 GMT

justmoretime,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Smarthub VMB5000r6 Will Not Connect to Homekit

justmoretime — Mon, 09 Jan 2023 19:46:13 GMT

Yes, this worked. Thanks @JamesC!

For those in the same situation:

I had to work through support to get a replacement Base Station
After receiving the Base Station, I still could not add to HomeKit
An Arlo rep sent a HomeKit reset token to my BaseStation
I restarted and adding to HomeKit worked