topic Re: Arlo Ultra Base Station no Apple HomeKit setup code in Partner Integrations

Arlo Ultra Base Station no Apple HomeKit setup code

pnelson5 — Sat, 03 Dec 2022 16:13:28 GMT

I just purchased the Arlo Ultra Base Station VMB5000r6 in order to connect to Apple HomeKit. I followed the instructions here:
https://kb.arlo.com/ja/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

There is no QR code on the device and no setup code anywhere on the box or instructions. I followed the setup instructions for "without a setup code". I get to the part where the Arlo app says "Requesting HomeKit Info" (which succeeds with a green check), but then it immediately asks me to locate the QR code or enter a Setup Code.

Anything I can do?

Re: Arlo Ultra Base Station no Apple HomeKit setup code

StephenB — Sat, 03 Dec 2022 16:19:27 GMT

@pnelson5 wrote:

Anything I can do?

You need a token reset. Arlo support (and the mods) can do this for you.

Re: Arlo Ultra Base Station no Apple HomeKit setup code

pnelson5 — Sat, 03 Dec 2022 16:25:09 GMT

Thanks for the quick reply. Support wasn't helpful, hopefully a mod can assist here.

Re: Arlo Ultra Base Station no Apple HomeKit setup code

JamesC — Mon, 05 Dec 2022 18:38:08 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC