topic Re: HomeKit: reset Token? in Partner Integrations

HomeKit: reset Token?

TheMan83 — Sat, 03 Dec 2022 11:39:53 GMT

Hi,

I’m unable to connect my VMB4000r3 base station to HomeKit. It never goes past the “Please wait discovering your device” screen..

Can I initiate a ‘token reset’ myself, or does someone from the support team need to assist me with that?

Thanks in advance!

StephenB — Sat, 03 Dec 2022 12:54:01 GMT

@TheMan83 wrote:

Can I initiate a ‘token reset’ myself, or does someone from the support team need to assist me with that?

Someone from support (or one of the mods) needs to do it.

ShayneS — Mon, 05 Dec 2022 17:42:47 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

TheMan83 — Mon, 05 Dec 2022 19:46:16 GMT

Great, that worked!

Thank you very much