topic Re: Homekit not able to add BaseStation in Partner Integrations

Homekit not able to add BaseStation

Ralph2022 — Sun, 25 Sep 2022 14:45:39 GMT

Same issue as the others - if I try adding the arlo to HomeKit, it gets stuck discovering. Please send a reset token. Thank you! Serial A6G2187HA05D0

Re: Homekit not able to add BaseStation

JamesC — Mon, 26 Sep 2022 16:22:45 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit not able to add BaseStation

Ralph2022 — Tue, 18 Oct 2022 20:26:19 GMT

Thank you! Works well now.

Re: Homekit not able to add BaseStation

Mikko76 — Tue, 08 Nov 2022 13:17:07 GMT

Hello,

I`m not able to add Arlo Base Station to Apple Homekit, model VMB500

serial number A6G21871A005F

Re: Homekit not able to add BaseStation

JamesC — Tue, 08 Nov 2022 17:33:19 GMT

Mikko76,

JamesC

Re: Homekit not able to add BaseStation

Mikko76 — Tue, 08 Nov 2022 18:31:24 GMT

Thank you, it`s working now 🙂

Re: Homekit not able to add BaseStation

tex73 — Tue, 08 Nov 2022 20:23:12 GMT

Hi Arlo support,

I have the same problem as others here.

I can't connect my Arlo Pro Base Station to HomeKit via the Arlo Secure app.

The setup screen says "Discovering your device. Please wait." but never finds my device.

Can you please reset my token?

Arlo Pro Base Station : Harware VMB4000r3 , SN 4R026B7AA22B3

Thanks!

Re: Homekit not able to add BaseStation

JamesC — Tue, 08 Nov 2022 20:47:07 GMT

tex73,

JamesC

Re: Homekit not able to add BaseStation

Blablah12345 — Sat, 19 Nov 2022 04:51:56 GMT

I am unable to add my upstairs base station to Apple HomeKit.

Re: Homekit not able to add BaseStation

JamesC — Mon, 21 Nov 2022 21:52:50 GMT

Blablah12345,

JamesC

Re: Homekit not able to add BaseStation

Blablah12345 — Tue, 22 Nov 2022 08:03:00 GMT

Thank you!

But now the cameras connected to my downstairs base station (VMB5000r6) are not responding in the Apple Home Kit app (works fine in the Arlo app). I tried removing and re-adding the base station to Apple Home Kit and it cannot be found (both through Arlo and Apple HK app). I tried restarting the base station too. Any ideas

Re: Homekit not able to add BaseStation

JamesC — Tue, 22 Nov 2022 21:00:03 GMT

Blablah12345,

What is the s/n for that base?

JamesC

Re: Homekit not able to add BaseStation

Blablah12345 — Tue, 22 Nov 2022 21:09:34 GMT

Downstairs S/n - A6C32572A0579

Upstairs S/n -

A6C31A7HA0519

(upstairs is working but just in case you need to reset it and I need to delete and add again)

Re: Homekit not able to add BaseStation

JamesC — Tue, 22 Nov 2022 21:54:03 GMT

Blablah12345,

I've reset the token for device ending in 0579. You should be able to set up using the same instructions linked above.

JamesC

Re: Homekit not able to add BaseStation

Waymo — Thu, 24 Nov 2022 09:55:52 GMT

Im having the same issue trying to connect to Homekit. Can you please send a reset token:

SN: A6F31A7TA0FB2

Re: Homekit not able to add BaseStation

Waymo — Thu, 24 Nov 2022 21:33:45 GMT

I contacted supported and this has now been fixed