topic Re: Need HomeKit Token Reset/Refresh in Partner Integrations

Need HomeKit Token Reset/Refresh

Ashleybarno — Thu, 10 Nov 2022 19:09:33 GMT

Hello, when I go to add my hub and camera to Homekit it gets stuck at "Discovering your device - Please wait"

Would you please reset or refresh my Homekit Token.

Thank you!

Re: Need HomeKit Token Reset/Refresh

JamesC — Fri, 11 Nov 2022 17:22:10 GMT

Ashleybarno,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Need HomeKit Token Reset/Refresh

Ashleybarno — Fri, 11 Nov 2022 18:43:30 GMT

Thank you. Didn’t seem to work.

I restarted the hub and tried to reset it up with HomeKit per the instructions and it didn’t work.

I removed the hub from my account and readded it to try again. Also didn’t work.

will you try to reset another token please.

Re: Need HomeKit Token Reset/Refresh

JamesC — Fri, 11 Nov 2022 23:39:33 GMT

I've sent another token reset. Try again to see if you still experience the same behavior.

JamesC

Re: Need HomeKit Token Reset/Refresh

Ashleybarno — Sat, 12 Nov 2022 19:58:32 GMT

Hello. That still did not work.

After I select the Room I want the Hub attached too, I instantly receive "HomeKit Setup Failed"

Re: Need HomeKit Token Reset/Refresh

StephenB — Sat, 12 Nov 2022 20:04:00 GMT

@Ashleybarno wrote:

That still did not work.

Did you reboot the base before trying again?

Re: Need HomeKit Token Reset/Refresh

Ashleybarno — Sat, 12 Nov 2022 22:49:27 GMT

The first time Itried, no I forgot to reboot.

But I have rebooted twice in following attempts before posting here last time.

Re: Need HomeKit Token Reset/Refresh

ChrisChilds — Sun, 13 Nov 2022 10:47:47 GMT

I’m having the same problem. Can someone send my system a new token please?

Re: Need HomeKit Token Reset/Refresh

JamesC — Mon, 14 Nov 2022 17:31:21 GMT

ChrisChilds,

JamesC

Re: Need HomeKit Token Reset/Refresh

Ashleybarno — Mon, 14 Nov 2022 18:56:21 GMT

Hey James, i think you missed my message.

I think i need another refresh token. Still unable to connect my hub to HomeKit.

Re: Need HomeKit Token Reset/Refresh

JamesC — Mon, 14 Nov 2022 19:37:37 GMT

Ashleybarno,

I've sent another token refresh to your base. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Need HomeKit Token Reset/Refresh

Ashleybarno — Mon, 14 Nov 2022 19:55:47 GMT

Hello,

I followed the steps and was able to get through all the set up screens. I had a message that Arlo and Homekit were successfully bridged, but I do not see any devices in my Home app.

When I go to my Home app on my iPhone, I do not see the base station or my hardwire doorbell camera in my home.

Here's screenshots of the Arlo app saying it's connected to HomeKit.

Re: Need HomeKit Token Reset/Refresh

Ashleybarno — Thu, 17 Nov 2022 17:31:19 GMT

Hello still looking for some support.

Re: Need HomeKit Token Reset/Refresh

JamesC — Thu, 17 Nov 2022 21:28:58 GMT

Ashleybarno,

The doorbell needs to be synced to the base station to be able to integrated with HomeKit. If the doorbell is synced directly to your home network and not the base station, you will need to remove it and re-onboard it syncing it to the base station.

JamesC