Homebase disconnected from HomeKit and now can't find the device when I try to reconnect HomeKit

NachoUsername — Mon, 31 Oct 2022 15:59:33 GMT

Hey Team,

I have a wired doorbell connected to the Base VMB4540 and had it connected to HomeKit for about two weeks. It disconnected itself about 6 days ago and when I try to do the HomeKit setup from the Arlo app, it can't find the base.

Base is plugged into the router, powered on and functional via the Arlo app, so looking for guidance on how to reconnect this to HomeKit and how to prevent it from disconnecting again in the future.

Thanks!

Re: Homebase disconnected from HomeKit and now can't find the device when I try to reconnect HomeKit

JamesC — Mon, 31 Oct 2022 16:44:24 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

topic Re: Homebase disconnected from HomeKit and now can't find the device when I try to reconnect HomeKit in Partner Integrations

Homebase disconnected from HomeKit and now can't find the device when I try to reconnect HomeKit

Re: Homebase disconnected from HomeKit and now can't find the device when I try to reconnect HomeKit