topic Re: Reset homekit token in Partner Integrations

Reset homekit token

RyoWong — Sat, 22 Oct 2022 23:50:37 GMT

Hi,

I had to delete my two Arlo smart hub from HomeKit and cannot add them back.

I have read that one needs a reset token from you that is sent to the base station and then allows for the process to work.

Can I please request the token and a confirmation that it has been sent?

Thank you very much in advance!

Re: Reset homekit token

heckler96 — Sun, 23 Oct 2022 06:40:33 GMT

Can I please have the token too for HomeKit?

Thank you

Re: Reset homekit token

JamesC — Mon, 24 Oct 2022 20:32:02 GMT

RyoWong, heckler96

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Reset homekit token

heckler96 — Mon, 24 Oct 2022 23:59:02 GMT

Thank you James,

All good.

Re: Reset homekit token

dannyC1986 — Tue, 25 Oct 2022 22:03:25 GMT

Can I please have my token reset too for HomeKit?

Thank you

Re: Reset homekit token

RyoWong — Wed, 26 Oct 2022 07:21:45 GMT

Thanks, works great now!

Re: Reset homekit token

JamesC — Wed, 26 Oct 2022 17:02:08 GMT

dannyC1986,

JamesC

Re: Reset homekit token

dannyC1986 — Wed, 26 Oct 2022 17:19:47 GMT

works. thank you!

Re: Reset homekit token

Zyzlt — Wed, 26 Oct 2022 18:04:29 GMT

I am also having this issue, can my token be reset.

Re: Reset homekit token

Kapl — Fri, 28 Oct 2022 17:15:15 GMT

Can I get my token reset as well? Same issue as everyone else here.

Re: Reset homekit token

JamesC — Mon, 31 Oct 2022 16:39:40 GMT

Zyzlt, Kapl

JamesC

I have a VMB5000 I'm trying to get onto Homekit. But, of course, it wants the QR or setup code

joenick — Wed, 09 Nov 2022 21:57:22 GMT

I guess others have had this issue, but in setting up the VMB5000, Homekit sees the device, and everything looks happy, except it asks for either a QR scan or an 8-digit code that doesn't exist anywhere.

On other threads, I've seen the recommendation to follow the "without a code" instructions-- except that, too, winds up asking for a code.

Is this one of those token reset situations?