topic Re: HomeKit cameras not responding in Partner Integrations

HomeKit cameras not responding

mikencheese — Fri, 30 Sep 2022 20:48:02 GMT

I set up my cameras with HomeKit last week and they were working, but today all the cameras show as not responding. I am able to see the cameras fine in the Arlo app on iPhone.

Re: HomeKit cameras not responding

JamesC — Mon, 03 Oct 2022 17:51:31 GMT

mikencheese,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit cameras not responding

mikencheese — Mon, 10 Oct 2022 23:59:33 GMT

That did not work. I'm not sure maybe I was supposed to remove from HomeKit first? I have now removed from HomeKit, reset, and tried to re-add, but HomeKit cannot see the device, either through Home or the Arlo App.

Re: HomeKit cameras not responding

mikencheese — Wed, 19 Oct 2022 14:49:34 GMT

Hi can we try this again?

Re: HomeKit cameras not responding

JamesC — Wed, 19 Oct 2022 19:37:02 GMT

mikencheese,

JamesC

Re: HomeKit cameras not responding

mikencheese — Thu, 20 Oct 2022 22:52:32 GMT

I rebooted the base station, but still cannot connect. I am stuck on the screen that says "discovering your device. Please wait". I am still able to see all my cameras in the app.

Re: HomeKit cameras not responding

JamesC — Mon, 24 Oct 2022 17:39:01 GMT

mikencheese,

You may need to factory reset and re-onboard your base station. Note that this will require you to also re-sync all of your cameras as if they were new.

JamesC

Re: HomeKit cameras not responding

mikencheese — Mon, 24 Oct 2022 19:21:06 GMT

I did a factory reset and I'm still stuck on the "discovering device" screen in the app.

Re: HomeKit cameras not responding

mikencheese — Tue, 08 Nov 2022 16:30:26 GMT

Hi, I am still waiting on an answer for this. I just did another factory reset and still stuck on the "discovering device" when trying to connect homekit

Re: HomeKit cameras not responding

JamesC — Tue, 08 Nov 2022 17:26:10 GMT

mikencheese,

I've sent another token reset to your base station. Try again to see if you still experience the same behavior.

JamesC

Re: HomeKit cameras not responding

Ming-hope — Sun, 20 Nov 2022 03:01:14 GMT

Hi,

could I have the token reset for my HomeKit please? Every time I have to reorganize homekit, it seems Arlo doesn’t understand and freezes.

Re: HomeKit cameras not responding

JamesC — Mon, 21 Nov 2022 18:34:39 GMT

Ming-hope,

JamesC