topic Homekit Reset Token in Partner Integrations

Homekit Reset Token

Saphod — Wed, 12 Oct 2022 16:15:49 GMT

Hi,

I had to delete my Arlo cameras from HomeKit and cannot add them back. Doing so via App under Base Station leads to an unchanged discovery page that does not show any devices.

I have read that one needs a reset token from you that is sent to the base station and then allows for the process to work.

Can I please request the token and a confirmation that it has been sent?

Thank you very much in advance!

Re: Homekit Reset Token

JamesC — Wed, 12 Oct 2022 16:39:09 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit Reset Token

Saphod — Wed, 12 Oct 2022 17:37:11 GMT

Thanks so much, James - that worked great. Cameras flawlessly added to HomeKit. 👍