topic Re: Apple homekit stuck at discovering device in Partner Integrations

Apple homekit stuck at discovering device

fshcon — Wed, 26 Jan 2022 18:05:55 GMT

Cannot connect to Homekit, please send reset token. Thanks a lot

Re: Apple homekit stuck at discovering device

JamesC — Thu, 27 Jan 2022 20:35:09 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple homekit stuck at discovering device

fshcon — Fri, 28 Jan 2022 03:31:31 GMT

Hi James,

it works. Much appreciated for your help.

Re: Apple homekit stuck at discovering device

stevejoe — Fri, 28 Jan 2022 05:14:19 GMT

Please do a token reset on my Arlo as well. Thank you.

Re: Apple homekit stuck at discovering device

JamesC — Fri, 28 Jan 2022 21:39:41 GMT

stevejoe,

JamesC

Re: Apple homekit stuck at discovering device

Retired_Member — Thu, 14 Apr 2022 11:10:09 GMT

After the Arlo app has updated on my phone, I'm having this issue again.

Could I please ask for the token reset again?

Thanks!

Re: Apple homekit stuck at discovering device

JamesC — Thu, 14 Apr 2022 22:44:54 GMT

dziad,

JamesC

Re: Apple homekit stuck at discovering device

Retired_Member — Sat, 16 Apr 2022 22:11:10 GMT

Thanks James,

That didn't help this time 😞

I rebooted the base station and restarted the mobile app and went to base station -> settings -> homekit -> setup and have the same result: discovering your device and nothing happens...

Could we try that again?

Re: Apple homekit stuck at discovering device

Retired_Member — Sun, 17 Apr 2022 23:57:27 GMT

I tried this again today and the Arlo app finally found my Arlo Basestation and I managed to add it to homekit.

Works perfectly again!

Thanks!

Betreff: Apple homekit stuck at discovering device

Xenitra — Sat, 13 Aug 2022 16:40:34 GMT

I have the same issue. What is this token? Can you not just provide this to everyone? It's hanging forever, even after restart: "Discovering your device. Please wait."

What do?

Re: Betreff: Apple homekit stuck at discovering device

JamesC — Mon, 15 Aug 2022 22:08:34 GMT

Xenitra,

What device are you trying to add to HomeKit?

JamesC

Re: Betreff: Apple homekit stuck at discovering device

Xenitra — Tue, 16 Aug 2022 01:00:06 GMT

It's fine now... (I could not wait) after reseting the device two times and reconnect and reinstall App as well - after remove from the Account - I could reconnect to my Account and then even to my HomeKit, but lost all my settings and stuff.

What's bothering me; I hade Arlo App solo for 1,5 years or so - starting with HomeKit now around 10 month with no problem - and in a sudden the connection was lost and when I wanted to reconnect to HomeKit it got stuck with this message: "Discovering your device. Please wait."

So I solved it for me - but loosing als settings is a bummer.

Arlo Baby (the green bunny)

Thanks anyway

Re: Apple homekit stuck at discovering device

Danielzi — Thu, 06 Oct 2022 16:17:02 GMT

I have the same issue can you please reset my token?

Thanks

Re: Apple homekit stuck at discovering device

JamesC — Thu, 06 Oct 2022 23:30:37 GMT

Danielzi,

JamesC

Re: Apple homekit stuck at discovering device

Danielzi — Fri, 07 Oct 2022 11:42:43 GMT

Thanks it’s working now