topic Re: HomeKit token reset request in Partner Integrations

HomeKit token reset request

Stewartyman — Fri, 06 May 2022 19:48:28 GMT

Hi, homekit has broken and when trying to set up HomeKit again it freezes at discovery. From reading this forum I think I need a token reset. Can someone please help?

Re: HomeKit token reset request

ShayneS — Fri, 06 May 2022 21:02:17 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit token reset request

Cp224633 — Sun, 08 May 2022 11:37:21 GMT

I had added my base station to HomeKit, then removed it, and now I’m getting stuck on the discovery screen when trying to add it again. Looks like the general solution is to have a reset signal sent to the base station, can someone please help me with that?

Re: HomeKit token reset request

ShayneS — Tue, 10 May 2022 23:39:37 GMT

@Cp224633 I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit token reset request

Stewartyman — Sat, 14 May 2022 12:54:58 GMT

Yes thanks all sorted!

Re: HomeKit token reset request

Stewartyman — Sat, 11 Jun 2022 10:29:40 GMT

Hi, need another token reset please. HomeKit not showing cameras and cannot re-add.

Thanks guys!

Re: HomeKit token reset request

ShayneS — Mon, 13 Jun 2022 16:17:25 GMT

Stewartyman

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit token reset request

marsblom — Thu, 06 Oct 2022 07:44:42 GMT

I need a token reset too for homekit connection.

Re: HomeKit token reset request

JamesC — Thu, 06 Oct 2022 23:29:07 GMT

marsblom,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit token reset request

radam — Wed, 18 Jan 2023 01:14:18 GMT

Deleted Arlo devices from HomeKit (i.e. Ultra, Wired Doorbell, VMB-500 basestation). Reinstalled Ultra cameras and Wired Doorbell to arlo app. Now trying to reconnect my VMB5000 basestation and accessories to Homekit. HomeKit now freezes at "discovery". So I can't connect Ultra cameras and Wired Doorbell to HomeKit. I think I need a token reset on my VMB5000 basestation. Can you please help?

Re: HomeKit token reset request

JamesC — Wed, 18 Jan 2023 19:02:55 GMT

radam,

JamesC