topic Re: Token rest for Apple HomeKit in Partner Integrations

Token rest for Apple HomeKit

Eyl3o30 — Fri, 30 Sep 2022 05:53:55 GMT

My Arlo cameras stopped working on Apple Homekit today and I tried removing and re-adding them to Homekit but I get stuck on the screen “Please wait to discover your device” I’ve read a few other posts that a token reset/reboot should do the trick. Can someone help me? Thanks In advance.

Re: Token rest for Apple HomeKit

ShayneS — Sat, 01 Oct 2022 01:24:44 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Token rest for Apple HomeKit

POMZ206 — Sat, 01 Oct 2022 04:12:31 GMT

I am also frozen on the detection screen when trying to add my base station to HomeKit.

please advise and thank you

Re: Token rest for Apple HomeKit

JamesC — Mon, 03 Oct 2022 18:38:47 GMT

POMZ206,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC