topic Re: Homekit token reset in Partner Integrations

Homekit token reset

aj22 — Fri, 11 Mar 2022 22:29:34 GMT

Can I get a token reset as well?

Firmware: 1.17.1.2_3987_0e6c162
Hardware:VMB4000r3

Thanks

Re: Homekit token reset

aj22 — Fri, 11 Mar 2022 22:46:22 GMT

I've tried the steps of recycled power on the Base station as documented already. I also have the latest version of the app.

Re: Homekit token reset

ShayneS — Sat, 12 Mar 2022 00:50:23 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit token reset

NTGA — Sat, 12 Mar 2022 22:07:05 GMT

I seem to have the same problem but was originally told to reset my base station and then re-sync all the cameras. Before climbing ladders and spending the day re-syncing 5 cameras,

could you try a token reset and see if that clears up my HomeKit problem>?

Thank you in advance.

Re: Homekit token reset

ShayneS — Mon, 14 Mar 2022 20:00:26 GMT

@NTGA

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit token reset

dropped — Fri, 18 Mar 2022 00:56:38 GMT

Can i get my token reset as well please

Re: Homekit token reset

ShayneS — Fri, 18 Mar 2022 16:32:52 GMT

dropped

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit token reset

NTGA — Sat, 19 Mar 2022 13:57:08 GMT

Thank you - this fix worked.

Please make sure the support team (who answers the chat) know about this fix. They told me the only way to accomplish getting the device reconnected on HomeKit is to reset the base and re-sync all devices.

Re: Homekit token reset

Stroodle — Sun, 20 Mar 2022 15:42:38 GMT

Never been able to connect my cameras to HomeKit. Gave up over time but just came back to the community again and see this token reset fix, is that an option available to me?

Re: Homekit token reset

ShayneS — Mon, 21 Mar 2022 17:59:58 GMT

Hi @Stroodle

It sure is, I have reset your HomeKit token, please reboot your base station and try again. Also, please make sure you have the latest version of the Arlo mobile app v3.6 installed.

Thanks

Re: Homekit token reset

Stroodle — Tue, 22 Mar 2022 15:33:41 GMT

Hello Shane,
Thanks for the reset and info. I did restart the base station and confirmed all devices have the latest firmware as well as the app but during setup for HomeKit, no device is found now? Previously I would see it very quickly but in the next few steps it would fail. Now I can’t get by the first screen in the setup. Any ideas? I’ve tried different access points on the network, even though I can view the cameras in the Arlo app on any of them, with no change.

Re: Homekit token reset

Stroodle — Tue, 22 Mar 2022 16:02:48 GMT

Shane,
Disregard the last post. It’s now working and I was able to set it up. Thanks.

Re: Homekit token reset

DaDon — Wed, 06 Apr 2022 00:28:25 GMT

Can I get the token reset please. I have not been able to get HomeKit set up. When I try to set it up, it says it may take a few minutes but it never stops trying to connect. I have tried several times.

Base station is wired to router with extremely fast internet. Gigabit.

Re: Homekit token reset

ShayneS — Wed, 06 Apr 2022 02:14:58 GMT

@DaDon I have reset your token, please reboot your base and try again.

Re: Homekit token reset

Johanpeter — Wed, 06 Apr 2022 05:30:22 GMT

Thanks. Worked as explained.

Re: Homekit token reset

bluebrightfire — Fri, 15 Apr 2022 10:43:52 GMT

Hi can I request a token reset. Apparently that’s what I need to do to fix my HomeKit connection problem

1.17.1.2_3987 0e6c162

Re: Homekit token reset

JamesC — Fri, 15 Apr 2022 16:25:32 GMT

bluebrightfire,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit token reset

DvxAznxvb — Wed, 04 May 2022 02:58:03 GMT

hi i have 2 base stations thati want to have a homekit reset please

Re: Homekit token reset

JamesC — Wed, 04 May 2022 17:04:36 GMT

DvxAznxvb,

JamesC

Re: Homekit token reset

Lasse_ — Thu, 05 May 2022 12:17:57 GMT

Hello. I’m having troubles connecting Arlo to HomeKit. Worked once before. Have 3 basestations. Token reset seems to be the key to this issue. Please send me that if thats what i need to fix my connection problem. Thanks.

- VMB4540r2 1.18.0.3_1136_d554faf

- VMB5000r4 1.18.0.3_1197_d554faf