topic Re: Apple HomeKit Token Request Please:VMB4540 in Partner Integrations

Apple HomeKit Token Request Please:VMB4540

Cshaw85 — Thu, 25 Aug 2022 08:04:59 GMT

VMB4540

SN:A731157PA04A4

MAC:A41162DF5A39

SERIAL:A731157PA04A4

HARDWARE:VMB4540R3

THANKS

Re: Apple HomeKit Token Request Please:VMB4540

JamesC — Thu, 25 Aug 2022 18:46:03 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple HomeKit Token Request Please:VMB4540

Cshaw85 — Thu, 25 Aug 2022 21:10:02 GMT

This is crazy, so many people have the same issue. You are one of the biggest home security companies in the world. Everytime I move for the host network, I can’t access via Apple HomeKit… come on this is ridiculous

Re: Apple HomeKit Token Request Please:VMB4540

Cshaw85 — Fri, 26 Aug 2022 07:25:53 GMT

The issue is, when I move off the wifi network attached to the cameras they no longer appear in HomeKit. Can you please assist me with this?

Re: Apple HomeKit Token Request Please:VMB4540

StephenB — Fri, 26 Aug 2022 10:35:19 GMT

@Cshaw85 wrote:
The issue is, when I move off the wifi network attached to the cameras they no longer appear in HomeKit. Can you please assist me with this?

Do you have a home hub that is always on and at home?

https://support.apple.com/guide/iphone/control-your-home-remotely-iph1d10f7f2b/ios

Re: Apple HomeKit Token Request Please:VMB4540

Cshaw85 — Fri, 26 Aug 2022 13:26:12 GMT

Yes, I have an Apple TV that is my home hub

Re: Apple HomeKit Token Request Please:VMB4540

Jawade — Fri, 26 Aug 2022 21:32:27 GMT

I also get stuck at : Apple Homekit stuck at "Discovering your device. Please Wait
Can you send me a token reset?

Re: Apple HomeKit Token Request Please:VMB4540

BeWell — Sat, 10 Sep 2022 02:06:46 GMT

Hi there,

I'm having the exact same issues. I'm attempting to connect the Arlo app and HomeKit, without success. Currently using AppleTV and iPad Pro as hubs.

I kindly ask, can you please send me a token to assist in resolving this issue?

Thank you very much, I appreciate it.

- Aaron

Re: Apple HomeKit Token Request Please:VMB4540

JamesC — Mon, 12 Sep 2022 23:37:48 GMT

BeWell,

JamesC