topic Re: Base Station not showing in Arlo App. Home Kit Link in Partner Integrations

Base Station not showing in Arlo App. Home Kit Link

usmcss — Tue, 16 Aug 2022 21:28:49 GMT

Hey guys! Going NUTS here!!!! I’ve tried everything from resetting, uninstalling apps……. I can’t get my Cameras working with Home Kit. Everything is on the same Network/WiFi

I had this working months ago with Home kit and for some reason it stopped working. I deleted all cameras from home kit.

Now when I go into the Arlo App and click home kit under the Hub settings, the hub does not appear?

I think I need a reset token or something. I can’t add anything through the home kit app ether. I don’t have a code or the scannable imagine on the router to add a device to home kit.

Thanks!

Re: Base Station not showing in Arlo App. Home Kit Link

usmcss — Wed, 17 Aug 2022 18:01:58 GMT

Really Hoping to get an answer to this? Thank you!

Re: Base Station not showing in Arlo App. Home Kit Link

JamesC — Thu, 18 Aug 2022 17:13:27 GMT

usmcss,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Base Station not showing in Arlo App. Home Kit Link

usmcss — Sat, 20 Aug 2022 15:50:20 GMT

Thank you James!!!! I really appreciate it!!!! That fixed it!!!!!!