topic Homekit token reset please for VMB4000r3 in Partner Integrations

Homekit token reset please for VMB4000r3

eddiemw — Thu, 28 Jul 2022 21:52:52 GMT

Homekit token reset please for VMB4000r3 firmware 1.19.0.3_4074_68a8e53

Re: Homekit token reset please for VMB4000r3

JamesC — Thu, 28 Jul 2022 21:53:21 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit token reset please for VMB4000r3

eddiemw — Thu, 04 Aug 2022 14:35:27 GMT

Thanks that worked but now I purchased 2 VMC2032-100NAS cameras since I still had som legacy cameras in my system. The new cameras are connected to my VMB400r3 base and keep losing connection. They reset and connect quickly but have not stayed connected for over 24 hours. One of these cameras is no more than 15 ft from my base and Bothe are in locations where I have never had connectivity issues.

Re: Homekit token reset please for VMB4000r3

JamesC — Fri, 05 Aug 2022 16:13:17 GMT

eddiemw,

How often does this happen? Are there any consistencies around the issue (happens at the same time of day, when motion is being detected, etc.)?

JamesC