topic Re: Vmb5000 in Partner Integrations

Token Reset for Apple HomeKit

FrankTXD — Thu, 20 Jan 2022 22:07:32 GMT

Can I get a token reset as well?

Firmware: 1.17.0.0_3827_6ba79e5
Hardware:VMB4500r2

Re: Token Reset for Apple HomeKit

AndrevS — Fri, 21 Jan 2022 06:57:12 GMT

Hi Jessica

Can you please send me a token as well?

VMB4000r3

Thank you

Andre

Re: Token Reset for Apple HomeKit

Fellini — Fri, 21 Jan 2022 08:54:22 GMT

Hi! It's still the same issue here. I've rebooted the system, trying to add HomeKit, the circle is just spinning around again. Can you try to send a token again or is there something else I can do? I've made sure everything is upgraded accordingly and followed all the other instructions.

Homekit Token Reset

John96 — Fri, 21 Jan 2022 10:27:46 GMT

Hi Arlo,

Could I please get a token reset, it stopped working with my homekit and I removed it. Now I am stuck on discovering devices.

Thanks
John

Re: Token Reset for Apple HomeKit

Fellini — Fri, 21 Jan 2022 13:49:43 GMT

Here’s the information needed.

Re: Token Reset for Apple HomeKit

JessicaP — Fri, 21 Jan 2022 15:36:23 GMT

Hi FrankTXD, AndrevS, Fellini, and John96,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Token Reset for Apple HomeKit

AndrevS — Fri, 21 Jan 2022 17:56:55 GMT

Hi

That did not work for me. I then tried removing my base and adding it back…but still same problem.

Re: Token Reset for Apple HomeKit

Fellini — Fri, 21 Jan 2022 19:08:08 GMT

Sorry but it doesn’t work. No change.

Re: Token Reset for Apple HomeKit

JessicaP — Fri, 21 Jan 2022 21:55:43 GMT

Hey AndrevS and Fellini,

I've sent a token reset request to your Base Station again. Try rebooting your Base Station (remove and reapply power) and allow the Base Station to come back online again. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

If you're still having problems trying to add Apple HomeKit to your Arlo system, please let me know.

Re: Token Reset for Apple HomeKit

John96 — Sat, 22 Jan 2022 00:42:54 GMT

Hi it works now for me. Thank you

Re: Token Reset for Apple HomeKit

AndrevS — Sat, 22 Jan 2022 12:03:29 GMT

Hi Jessica

Still same problem. Powered off and rebooted.

I go to Settings - My Devices - Select base station - Select Homekit setup

It then immediately opens a screen "Discovering your device. Please wait."

And it never gets beyond that point.

My Firmware is 1.17.0.0

Re: Token Reset for Apple HomeKit

JessicaP — Tue, 25 Jan 2022 16:20:39 GMT

Hey AndrevS,

Have you tried rebooting your router/modem to see if that might resolve the issue?

Re: Token Reset for Apple HomeKit

Fellini — Tue, 25 Jan 2022 09:02:58 GMT

Hadn't tried that before but rebooted now and still the same result. Never gets passed the circle spinning around. Any other suggestions?

Re: Token Reset for Apple HomeKit

JessicaP — Tue, 25 Jan 2022 16:20:25 GMT

Hi Fellini,

When you said you rebooted now, are you saying you rebooted your Base Station and/or modem/router? Make sure your iOS devices are is on the same network as your Arlo device.

Re: Token Reset for Apple HomeKit

JessicaP — Tue, 25 Jan 2022 20:05:21 GMT

Hi AndrevS & Fellini,

If you still have problems even after rebooting your Base Station and modem/router and making sure your iOS device is on the same network as your Arlo devices, we suggest for you to do a factory reset, which you can refer to here: How to factory reset Arlo devices.

Afterwards, try adding your Arlo system to Apple HomeKit with the given instructions here: How do I connect my Arlo camera to Apple HomeKit?

Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you.

Re: Token Reset for Apple HomeKit

Fellini — Tue, 25 Jan 2022 21:26:14 GMT

Yes I've rebooted everything. I should only have one wifi but is there a place in the app where I can see how the hub is connected to wifi?

Re: Token Reset for Apple HomeKit

Fellini — Tue, 25 Jan 2022 21:33:40 GMT

I've restored everything to factory settings and installed everything again, taking all the cameras down, connecting them to the base hub and putting them up again, and still the same result. Is your suggestion now to go back to original support where I started? Aren't there any other tips on what could be wrong? I've followed every step suggested and have really spent a lot of time getting this to work and yet the result remains the same as day 1.

Re: Token Reset for Apple HomeKit

8989 — Wed, 26 Jan 2022 12:41:37 GMT

Token reset please.

Re: Token Reset for Apple HomeKit

ShayneS — Wed, 26 Jan 2022 17:55:43 GMT

HI @8989

I have reset your HomeKit token, please reboot your base station and try again.

Thank you

Re: Token Reset for Apple HomeKit

amgarlo — Wed, 26 Jan 2022 20:13:55 GMT

I'm just now getting around to dealing with this. same problem as others - when I use HomeKit, the preview screens for my cameras are showing old images and no longer update, BUT if I click on a specific camera, it does connect and show me a live view.

help? thanks.