topic Re: Homekit Token Reset in Partner Integrations

Homekit Token Reset

fredranger — Fri, 15 Jul 2022 15:13:54 GMT

Hi,

I need a Homekit token reset in order to pass the "looking for your devices, please wait" message I get when trying to add my base station to Homekit.

Please advise.

Re: Homekit Token Reset

fredranger — Sat, 16 Jul 2022 18:15:04 GMT

Any update? Support would be appreciated.

Re: Homekit Token Reset

Jimbob81 — Sun, 17 Jul 2022 13:36:22 GMT

I am also in the same situation and would like a token reset please?

Re: Homekit Token Reset

CoryG — Mon, 18 Jul 2022 02:14:37 GMT

Add me to the Token train.

Re: Homekit Token Reset

JamesC — Mon, 18 Jul 2022 16:39:27 GMT

fredranger, Jimbob81, CoryG

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit Token Reset

CoryG — Mon, 18 Jul 2022 16:56:18 GMT

@JamesC

https://d.pr/i/ndsd1h

The "DEVICES FOUND" section in the screenshot above wasn't visible before the reset. Now it shows, but the loading icon just keeps spinning. Let it idle for 15 minutes after powering off and powering on the hub.

Re: Homekit Token Reset

JamesC — Tue, 19 Jul 2022 17:24:47 GMT

CoryG,

Try reinstalling the Arlo mobile app. Do you still experience the same behavior?

JamesC