topic Re: HomeKit reset in Partner Integrations

HomeKit reset

Johnnyfleet — Fri, 01 Jul 2022 02:12:59 GMT

Hi there - I’m trying to set up HomeKit integration on my VMB4000r3.

Reading all the other articles it seems to suggest I need a token reset for it to work (as I can’t see any options in the app nor a sticker on the base unit).

Is it possible to have one generated please?

Thanks

Re: HomeKit reset

ShayneS — Tue, 05 Jul 2022 17:37:58 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit reset

ShayneS — Tue, 05 Jul 2022 17:39:20 GMT

Let me know how it goes.

Re: HomeKit reset

Das_cool — Thu, 07 Jul 2022 05:49:53 GMT

Hi ShaneyS,

I have a similar issue. Can I get a token reset too please?

My Equipment:

Base Station

Firmware 1.19.0.3_1172_68a8e53

Hardware VMB4540r2

Thank you.

Re: HomeKit reset

ShayneS — Thu, 07 Jul 2022 16:04:38 GMT

@Das_cool

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit reset

Johnnyfleet — Thu, 07 Jul 2022 18:16:45 GMT

Hi Shayne - I reset the device today via the arlo app.

Sadly when powered back up I followed the instructions below but under the base station did not see a new option for Apple HomeKit. This was from the app on an iOS device.

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit > To setup an Arlo device without a setup code

Re: HomeKit reset

ShayneS — Thu, 07 Jul 2022 22:27:36 GMT

To clarify, The HomeKit option is missing in the Arlo app settings? Which version of the Arlo app are you using?

Re: HomeKit reset

Johnnyfleet — Thu, 07 Jul 2022 22:39:08 GMT

Hi - that's correct. I've attached some screenshots, maybe I'm looking in the wrong place. Also in the screenshots are the version numbers, but typed below as well:

App Version: 3.6.8 (3421)

Base station model: VMB4000r3

Firmware version: 1.19.0.3_4074_68a8e53

Re: HomeKit reset

ShayneS — Thu, 07 Jul 2022 22:48:32 GMT

@Johnnyfleet

Can you try removing and reinstalling the Arlo app.

Re: HomeKit reset

Johnnyfleet — Thu, 07 Jul 2022 22:59:26 GMT

How bizarre - removing and reinstalling the iOS app make the HomeKit option visible.

Thanks - issue resolved.

Re: HomeKit reset

ShayneS — Thu, 07 Jul 2022 23:00:26 GMT

Perfect, thanks for the update.

Re: HomeKit reset

TH-Fredrik — Fri, 08 Jul 2022 08:43:36 GMT

Please reset my HomeKit token as well.

When trying to Set Up the HomeKit in the app, the apps hangs on "discovering your device" even when the phone is next to the Basestation.

Firmware: 1.19.0.3_4084_68a8e53

Hardware: VMB4000r3

Re: HomeKit reset

ShayneS — Fri, 08 Jul 2022 21:12:17 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit reset

OCXSW — Wed, 13 Jul 2022 04:42:48 GMT

Please reset my token as well. I've tried uninstalling/reinstalling app and it did not work.

Re: HomeKit reset

ShayneS — Wed, 13 Jul 2022 15:33:13 GMT

@OCXSW

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit reset

Patrakar — Fri, 15 Jul 2022 21:13:06 GMT

@ShayneS @JamesC Can I please request a reset token for homekit as well? had to remove and readd the devices but stuck at discovering devices stage. I have tried removing and reinstalling the app, but that did not help. Thank you for your help. I have 2 hubs vmb5000r4 and vmb4000r3, would appreciate homekit setup help with both.

Re: HomeKit reset

icedming87 — Fri, 15 Jul 2022 21:29:29 GMT

Hello,

May I also get a reset token so I can add my cameras back after removing the base station.

Thank you!

Re: HomeKit reset

JamesC — Mon, 18 Jul 2022 16:45:40 GMT

Patrakar, icedming87

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC