topic HomeKit reset token needed in Partner Integrations

HomeKit reset token needed

icedming87 — Fri, 15 Jul 2022 21:36:29 GMT

Hello,

Can a moderator please reset my HomeKit token. I accidentally removed it and now I am getting the spinning wheel when trying to re-add. IOS arlo app is up to date as well as all firmware on arlo devices.

Thank you!

Re: HomeKit reset token needed

JamesC — Mon, 18 Jul 2022 16:46:31 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit reset token needed

bj10au — Mon, 01 Aug 2022 04:58:06 GMT

I am in a similar situation.

I previously had Apple Homekit working on my VMB4000r3 Base Station, but after a reset am unable to connect to Homekit.

I believe I need to have the Homekit token reset. Are you able to help with this?

Thanks

Re: HomeKit reset token needed

JamesC — Mon, 01 Aug 2022 22:38:56 GMT

bj10au,

JamesC

Re: HomeKit reset token needed

bj10au — Tue, 02 Aug 2022 04:50:36 GMT

Thank you.

Unfortunately I followed the procedures and my base station was showing up when I attempted to connect to Homekit, but when I tried to place it in the Homekit Default Room it somehow it failed.

I think it may be because my Apple Homepod was updating at that time.

I know that it can work as I was able to view all cameras in Homekit at one stage.

Now I am back in the situation where the Arlo Base Station does not show up.

I would like to try to get this set up one more time, so request that you once again do a HomeKit token reset. If it is necessary please reset the token for all my 5 cameras which are Arlo Pros.

Thank you again.

Re: HomeKit reset token needed

JamesC — Wed, 03 Aug 2022 16:53:17 GMT

bj10au,

I've sent another token refresh. You should be able to try again now.

JamesC