topic Re: HomeKit Reset Token? in Partner Integrations

HomeKit Reset Token?

wellsb — Wed, 13 Jul 2022 23:49:06 GMT

I am trying to get my Arlo to connect to Homekit. It use to work but I had to remove while setting up a doorbell. Now I am stuck "Discovering your device...". It sounds like I need a reset token? Can I have one, please? I just removed and reinstalled the app and that didn't work 😕

Thank you!

-Brian

Re: HomeKit Reset Token?

ShayneS — Fri, 15 Jul 2022 16:49:49 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit Reset Token?

wellsb — Fri, 05 Aug 2022 00:10:25 GMT

This didn't seem to work. When clicking on Homekit in the Device Settings, the screen is still stuck on "Discovering your device. Please wait".

My App is updated
I uninstalled and reinstalled
I reset my base station twice. Once by unplugging for 3 mins, then plugging back in, and then by "restart" from the app.

Do you have my correct account and base station to ping properly? Any other steps I can take?

Re: HomeKit Reset Token?

ShayneS — Tue, 09 Aug 2022 17:37:18 GMT

Is the phone/device connected to the same network as the base station? Can you try again, I have reset the token. You can also try via a different iOS device.

Re: HomeKit Reset Token?

wellsb — Tue, 09 Aug 2022 23:33:11 GMT

It looks like a couple of things could have fixed the issue. One, I double-checked I was on the same network. I wasn't. Once on the same network, the Base Station was seen by HomeKit. Then I received the error "Arlo accessory is out of compliance" when attempting to add to HomeKit. So I rebooted (unplugged) the Base Station and uninstalled and reinstalled the Arlo app. Then I was able to add the Base Station to Homekit.

Thank you for the help!

Re: HomeKit Reset Token?

ShayneS — Tue, 09 Aug 2022 23:40:23 GMT

No Problem, I'm glad we figured it out!

Let me know if you have any other questions : )