topic Re: Stuck on “Discovering your device” when trying to pair Arlo base station with HomeKit in Partner Integrations

Stuck on “Discovering your device” when trying to pair Arlo base station with HomeKit

rugbait — Wed, 29 Jun 2022 03:58:43 GMT

I noticed several threads about this from last year but I am still having this problem. Will a token reset help me solve this like it did with the others who have posted about this issue? I saw an employee named Jessica said there would be a general solution to this but haven’t seen anything else about it. Using a VMB4540 base station.

Re: Stuck on “Discovering your device” when trying to pair Arlo base station with HomeKit

ShayneS — Sat, 02 Jul 2022 01:20:47 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Stuck on “Discovering your device” when trying to pair Arlo base station with HomeKit

rugbait — Thu, 14 Jul 2022 23:43:53 GMT

Hi there,

I am still having the same problem. My base station's firmware is up to date, I have the base station hooked directly into my home network and my phone is on the associated WiFi network, and I am using the latest version of the Arlo Secure app. Is there anything else we can try?

Re: Stuck on “Discovering your device” when trying to pair Arlo base station with HomeKit

ShayneS — Fri, 15 Jul 2022 18:41:54 GMT

Can you try removing and reinstalling the Arlo app?

Thanks

Re: Stuck on “Discovering your device” when trying to pair Arlo base station with HomeKit

rugbait — Sat, 16 Jul 2022 01:27:51 GMT

It's working now, thanks.

Re: Stuck on “Discovering your device” when trying to pair Arlo base station with HomeKit

ShayneS — Mon, 18 Jul 2022 16:37:39 GMT

Awesome!