topic Re: Homekit Token Reset in Partner Integrations

Homekit Token Reset

GSteward — Tue, 05 Jul 2022 13:09:39 GMT

Good morning! May I please have the Homekit Token Reset for my Arlo system.

My hardware is a VMB4000r3

Thank you!

Re: Homekit Token Reset

JamesC — Wed, 06 Jul 2022 21:40:16 GMT

GSteward,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit Token Reset

Shadik — Fri, 08 Jul 2022 05:27:39 GMT

Having the same problem. My arlo cameras are all showing no response on HomeKit and when I click on homeKit in the Arlo app it gets stuck on "Discovering you device. please wait" forever.

Please send me a token reset

Re: Homekit Token Reset

JamesC — Fri, 08 Jul 2022 18:11:42 GMT

Shadik,

Your base station needs to be online to receive the token reset. Check your base station to be sure it's online and let me know, I can then send the token refresh.

Thank you,

JamesC

Re: Homekit Token Reset

Shadik — Sat, 09 Jul 2022 04:21:36 GMT

Thanks for the quick reply.
There was a city wide network outage.
Base station is now online.
Please send over the token reset.

Thanks in advance

Re: Homekit Token Reset

JamesC — Mon, 11 Jul 2022 17:27:43 GMT

Shadik,

JamesC

Re: Homekit Token Reset

Shadik — Fri, 15 Jul 2022 13:33:57 GMT

Thanks for sending the token.
I was able to add arlo to HomeKit and view my cameras within it however after few hours all camera started showing no response and I can’t get them to work agai.
Please help.