topic Re: Apple HomeKit Token reset in Partner Integrations

Apple HomeKit Token reset

creekside6918 — Tue, 15 Mar 2022 13:50:29 GMT

Can I get an token reset for the two SmartHubs associated with this accounts email address?

Re: Apple HomeKit Token reset

JamesC — Wed, 16 Mar 2022 20:01:16 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple HomeKit Token reset

Safer — Thu, 17 Mar 2022 10:15:45 GMT

Can I also get a token reset request to my ultra smarthub?

Thx!

Re: Apple HomeKit Token reset

JamesC — Thu, 17 Mar 2022 17:02:50 GMT

Safer,

JamesC

Re: Apple HomeKit Token reset

creekside6918 — Thu, 24 Mar 2022 18:31:17 GMT

The token reset worked great, though it appears only one of my Ultra SmartHubs was reset.

Can you reset the token for this hub too? I attached a picture.

S/N A2819671A334F

MAC A411621BE814

Re: Apple HomeKit Token reset

JamesC — Mon, 28 Mar 2022 17:28:54 GMT

creekside6918,

Sent. Let me know if you still have an issue.

JamesC

Re: Apple HomeKit Token reset

ChrisSoulClann — Mon, 18 Apr 2022 08:36:30 GMT

Can I also get a token reset request to my Arlo Pro2 Base Station?

Thanks

Re: Apple HomeKit Token reset

JamesC — Mon, 18 Apr 2022 22:11:22 GMT

ChrisSoulClann,

JamesC

Re: Apple HomeKit Token reset

thrillingd — Mon, 18 Apr 2022 22:22:50 GMT

Hello, can I please have a token reset?

Re: Apple HomeKit Token reset

JamesC — Mon, 18 Apr 2022 22:30:57 GMT

thrillingd,

JamesC

Re: Apple HomeKit Token reset

ChrisSoulClann — Tue, 19 Apr 2022 01:07:46 GMT

JamesC

Unfortunately, nothing changed. I can see HomeKit and upon clicking it attempts to find the BaseStation but just sits and spins. Any suggestions? I had set it setup on an iPad over a year ago, maybe two, but recently reimaged the iPad and the HomeKit connection was lost. Now I can’t get it setup again.

Re: Apple HomeKit Token reset

JamesC — Tue, 19 Apr 2022 16:34:12 GMT

ChrisSoulClann,

You may need to attempt a few times before the token reset finishes. Please let me know if you still experience an issue.

JamesC

Token reset for apple homekit

fc7737 — Mon, 02 May 2022 18:16:16 GMT

Dear Arlo experts,

Can you please help me reset the token?

Thanks!

Re: Token reset for apple homekit

JamesC — Tue, 19 Apr 2022 22:29:05 GMT

fc7737,

JamesC

HomeKit stopped working on all cameras

Delroell — Tue, 26 Apr 2022 20:14:14 GMT

Home

Re: HomeKit stopped working on all cameras

JamesC — Thu, 28 Apr 2022 17:26:20 GMT

Delroell,

JamesC

Re: Token reset for apple homekit

fc7737 — Fri, 29 Apr 2022 19:55:07 GMT

Thank you so much James! It works like a charm now.

Re: Apple HomeKit Token reset

RobertP2 — Fri, 29 Apr 2022 21:11:09 GMT

Could you please send a HomeKit token reset to my base station as well.

Re: Apple HomeKit Token reset

JamesC — Fri, 29 Apr 2022 22:52:50 GMT

RobertP2,

JamesC

Re: Apple HomeKit Token reset

dhalsey — Sat, 30 Apr 2022 20:41:31 GMT

May I also get a token reset? Thx