topic Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas? in Partner Integrations

IFTTT connect fails with "Api key is incorrect"

bbramsted — Tue, 14 Jun 2022 12:11:47 GMT

Hi,

when I try to connect IFTTT to my Arlo, I get a big red error bar on oauth.arlo.com saying "Api key is incorrect".

Any suggestions?

Kr,

Brian

Re: IFTTT connect fails with "Api key is incorrect"

NielsV — Tue, 14 Jun 2022 17:48:08 GMT

Same problem here.

SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

Robaaa — Tue, 14 Jun 2022 18:22:43 GMT

I am trying to integrate Samsung SmartThings with Arlo.

When linking my Arlo account in SmartThings and Arlo oauth asks me for my Arlo credentials, I get an error "Api key is incorrect"

Grateful if anyone has any ideas??

Alexa arlo skills api not working

BrendenTrory — Tue, 14 Jun 2022 19:35:27 GMT

Does the arlo skills app with Alexa EVER work?

arlo sort your life out or provide free chimes until you can actually write an api that works. It’s embarrassing and I realise how I perhaps should have bought a ring doorbell….

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

fishinmanfrank — Tue, 14 Jun 2022 20:45:00 GMT

I'm having the same issue.

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

Stephan905 — Tue, 14 Jun 2022 21:52:21 GMT

I am also having the same issue, with both smartthings and Alexa

Re: IFTTT connect fails with "Api key is incorrect"

Stephan905 — Tue, 14 Jun 2022 21:55:05 GMT

I am having the same issue with Smartthings and Amazon Alexa. Arlo must be down but the system indicator says that everything is up to date

API key is incorrect error for Smartthings, Alexa & IFTTT

Stephan905 — Tue, 14 Jun 2022 22:05:03 GMT

I cannot connect my Arlo to any services such as Alexa and Smartthings

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

pedro_ — Tue, 14 Jun 2022 23:26:54 GMT

I'm seeing the same thing; iOS 15.5, SmartThings 1.6.85. I suspect this may be a SmartThings issue ...

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

Robaaa — Tue, 14 Jun 2022 23:34:49 GMT

Interesting, why do you think it's a SmartThings issue?

The issue is when authenticating using the Arlo oauth page, not a SmartThings page
User above reports the same issue with Alexa

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

pedro_ — Wed, 15 Jun 2022 00:17:22 GMT

Only because SmartThings has been updating regularly, but I now see that Arlo has also been updating too. So agreed - likely Arlo ... not highly regarded for tech support.

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

Robaaa — Wed, 15 Jun 2022 00:24:43 GMT

Oh dear. Made a ~$800 investment with Arlo and failing on day 1. I should have been more cautious 😞

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

pedro_ — Wed, 15 Jun 2022 00:35:46 GMT

I'm hoping Matter will improve things somewhat. Until then, I don't think this home automation caper is consumer-ready. It's only for the highly tech-inclined.

Re: SmartThings/Arlo Integration:"Api key is incorrect" Error. Any Ideas?

Robaaa — Wed, 15 Jun 2022 01:13:46 GMT

True it can be complicated - but authentication is just the basics! Hope this get fixed soon.

Do Arlo support ever reply on here?

Arlo and Smartthings Linkage

curh — Wed, 15 Jun 2022 06:27:16 GMT

I was having issues so I unlinked my Arlo from Smartthings, and when I go to relink it, when on the arlo oauth page, I get an api key error.

Re: IFTTT connect fails with "Api key is incorrect"

ShayneS — Wed, 15 Jun 2022 16:13:05 GMT

Thank you for your feedback, this issue with linking your partner integrated accounts should now be resolved.

Please let me know if are still experiencing an issue.

Thank you

Re: IFTTT connect fails with "Api key is incorrect"

fishinmanfrank — Wed, 15 Jun 2022 16:48:21 GMT

Works for me now. I was actually able to get it working this morning, but I found a workaround myself. I was poking around the SmartThings app, and ended up at the main menu, then hit settings, then went to Linked Services, and Arlo was actually in there, it just showed as Disconnected. Clicked on that, was able to connect it, and everything worked from there.

Re: IFTTT connect fails with "Api key is incorrect"

Stephan905 — Wed, 15 Jun 2022 17:02:40 GMT

In smartthings Arlo Cameras with light show up as both a Camera and a light (so the light can be turned on via smartthings). However the light on the Arlo Pro 3 Floodlight does not show up in smartthings.

Re: IFTTT connect fails with "Api key is incorrect"

fridolin2177 — Tue, 08 Nov 2022 13:31:05 GMT

For me it is still impossible to connect Arlo to IFTTT. I still get the message "API Key is incorrect". Thanks for your feedback...

Re: IFTTT connect fails with "Api key is incorrect"

ShayneS — Thu, 10 Nov 2022 18:40:32 GMT

@fridolin2177

Are you still experiencing this issue?