topic Re: Homekit arlo not working after IOS15 update in Partner Integrations

Homekit arlo not working after IOS15 update

Gauravinho — Sat, 04 Jun 2022 19:42:26 GMT

Cameras stop working after a few mins of adding them to Apple home. I have reset the cameras, have them added several times to my apple home but no improvement. Cameras work when I add them and then stop after a few mins. This stareted to occur after upgrading to IOS15

Model: VMB4000r3

Serial:4R05887MAE38B

Firmware: 1.18.0.3_4035_d554faf

I read the information below and requesting for support to send a reset token to my base station. It is already updated to the latest version.

https://community.arlo.com/t5/Partner-Integrations/HomeKit-Arlo-not-working-after-IOS-15-update/td-p/1834205

Thanks!

Re: Homekit arlo not working after IOS15 update

JamesC — Mon, 06 Jun 2022 22:03:34 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit arlo not working after IOS15 update

Gauravinho — Tue, 07 Jun 2022 13:04:23 GMT

Thank you James. My cameras are working again in Apple Home.