topic Re: Arlo Baby HomeKit stuck on discovering device in Partner Integrations

Arlo Baby HomeKit stuck on discovering device

enz1ey — Thu, 02 Jun 2022 00:49:51 GMT

I cannot get my Arlo Baby in HomeKit, the app is stuck on the “discovering your devices” screen. I also don’t have the HomeKit code anymore, since apparently it’s not printed on the camera anywhere and I must not have saved the tiny piece of paper the code was printed on.

Re: Arlo Baby HomeKit stuck on discovering device

ShayneS — Thu, 02 Jun 2022 22:20:37 GMT

Hi,

Can you bring your camera online? I will be able to reset your token once completed : )

Re: Arlo Baby HomeKit stuck on discovering device

enz1ey — Thu, 02 Jun 2022 23:45:51 GMT

Thanks! It is online now.

Re: Arlo Baby HomeKit stuck on discovering device

ShayneS — Thu, 02 Jun 2022 23:57:13 GMT

I have reset your HomeKit token, You might need to reboot your camera and try again : )

Re: Arlo Baby HomeKit stuck on discovering device

enz1ey — Fri, 03 Jun 2022 10:52:39 GMT

Still getting the same screen, just hangs on “discovering your device.”

Re: Arlo Baby HomeKit stuck on discovering device

ShayneS — Fri, 03 Jun 2022 15:45:43 GMT

Can you try removing and reinstalling the app? the latest version is 3.6.6

Re: Arlo Baby HomeKit stuck on discovering device

enz1ey — Tue, 22 Nov 2022 19:30:48 GMT

I just updated the app to the latest version and the camera says no firmware updates available. Still can’t add to HomeKit

Re: Arlo Baby HomeKit stuck on discovering device

JamesC — Tue, 22 Nov 2022 21:04:25 GMT

en1ey,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Arlo Baby HomeKit stuck on discovering device

enz1ey — Tue, 22 Nov 2022 21:44:05 GMT

No dice. Still hangs on the discovering devices screen with no loading indicator or anything.

This also is an Arlo Baby camera, I don’t have a base. Just the standalone camera.