topic Re: Lost Connection to Homekit in Partner Integrations

Lost Connection to Homekit

Rob38 — Tue, 12 Apr 2022 15:37:33 GMT

Hello!

I lost the ability to integrate my Arlo system with HomeKit. I have completely reset my Arlo and HomeKit systems, removed all devices, and re-added them to my Arlo app. Everything works fine if I use the Arlo app on it's own, but when I try to link the Arlo System with HomeKit through the app, it gets stuck on the Arlo App trying to Discover my system.

Any help would be greatly appreciated... Thank you! 🙂

Re: Lost Connection to Homekit

JamesC — Tue, 12 Apr 2022 19:34:50 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Lost Connection to Homekit

MitchellNZ — Wed, 13 Apr 2022 00:39:29 GMT

Hi JamesC, I am having the same issue. Could you please send a reset token request for mine too? Thanks!

Re: Lost Connection to Homekit

JamesC — Wed, 13 Apr 2022 00:50:49 GMT

MitchellNZ,

JamesC

Re: Lost Connection to Homekit

MitchellNZ — Wed, 13 Apr 2022 01:25:21 GMT

Hi James, thanks for the quick reply.
Unfortunately, this does not appear to have resolved the issue.

I have pulled the power for 5 minutes, then reconnected and followed the steps in the guide you linked. Its still getting stuck on "Discovering you device. Please wait." after attempting the HomeKit setup.
I have also recently update the Arlo iOS app to the latest version (3.6.3 (3404)) and ensured the device firmware is up to date. (version 1.17.1.2_3987_0e6c162).

Please let me know if there is anything I can try.
Thanks again!

Re: Lost Connection to Homekit

Piston38 — Wed, 13 Apr 2022 02:44:34 GMT

How can I request a token reset as I cannot get my Arlo base station to connect with HomeKit?

Re: Lost Connection to Homekit

MitchellNZ — Wed, 13 Apr 2022 03:52:33 GMT

Hi James,

Just following up again.
After waiting some more time, I gave it another go and its working once again!

Thanks for your help.

Re: Lost Connection to Homekit

JamesC — Wed, 13 Apr 2022 17:24:36 GMT

Piston38,

JamesC

Re: Lost Connection to Homekit

ldonlin — Mon, 23 May 2022 01:56:26 GMT

Hello!

I lost the ability to integrate my Arlo system with HomeKit. I have completely reset my Arlo and HomeKit systems, removed all devices, and re-added them to my Arlo app. Everything works fine if I use the Arlo app on it's own, but when I try to link the Arlo System with HomeKit through the app, it gets stuck on the Arlo App trying to Discover my system.

I believe I need a token reset request.

Re: Lost Connection to Homekit

JamesC — Tue, 24 May 2022 18:09:12 GMT

Idonlin,

JamesC

Re: Lost Connection to Homekit

ldonlin — Tue, 24 May 2022 20:29:23 GMT

Unfortunately, that did NOT work…and other thoughts?

Re: Lost Connection to Homekit

amyglen — Wed, 25 May 2022 12:56:10 GMT

Hi James,

I'm having the same issue. Could I please have a token reset sent to my base station?

Thanks,

Amy 🙂

Re: Lost Connection to Homekit

ldonlin — Thu, 26 May 2022 01:56:46 GMT

Hello James, that fix didn’t work. Now the Arlo Secure App just hangs in “discovering devices”

Re: Lost Connection to Homekit

smurraybu — Thu, 26 May 2022 03:53:21 GMT

I am having the same issue and would like to try the token reset as well please

Re: Lost Connection to Homekit

JamesC — Thu, 26 May 2022 18:59:50 GMT

amyglen, Idonlin, smurraybu

JamesC

Re: Lost Connection to Homekit

ldonlin — Sat, 28 May 2022 00:59:51 GMT

Hello James, the reboot did seem to work, however the issue is when I leave the home Network, or the network its provisions on. I lose response of all the cameras, and need to re-add. Is there an additional setting that needs to be changed tweaked or reset on my Apple TV?

Re: Lost Connection to Homekit

ldonlin — Sun, 29 May 2022 15:37:48 GMT

Hello All, I believe the solution fix to this issue is the latest version of the Arlo app on iOS. Be sure to check in the Apple App Store that you have the latest version. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again.

Re: Lost Connection to Homekit

ldonlin — Thu, 02 Jun 2022 22:45:18 GMT

James, I’ve been unsuccessful with all of the steps…please resend the token.

Re: Lost Connection to Homekit

JamesC — Mon, 06 Jun 2022 21:19:17 GMT

JamesC

Re: Lost Connection to Homekit

Retired_Member — Fri, 19 Aug 2022 11:02:51 GMT

Hi James - same issue with HomeKit here. Can you please send a new token to my device as well? Thanks!