topic Re: Requesting token reset to be sent to base station in Partner Integrations

Requesting token reset to be sent to base station

iamweldon — Tue, 17 May 2022 02:08:29 GMT

Trying to connect to HomeKit and getting stuck on the connecting screen. Can I get a token reset sent to my base station?

Thanks!

Re: Requesting token reset to be sent to base station

ShayneS — Wed, 18 May 2022 17:58:44 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Requesting token reset to be sent to base station

Buildbetter1 — Wed, 18 May 2022 22:28:53 GMT

Hello,

Can you please send me a token reset to my base station?

Having similar issues to previous posts.

VMB4000r3

Re: Requesting token reset to be sent to base station

JamesC — Thu, 19 May 2022 22:45:12 GMT

Buildbetter1,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC