topic Apple Homekit set up in Partner Integrations

Apple Homekit set up

paulgrant — Fri, 22 Apr 2022 19:47:11 GMT

I have had my Arlo Pro VBM400 set up on Homekit for many years. recently noted it was no longer working. Tried resetting my base station and tried to set up Homekit. Just get spinning wheel in the Homekit set up on the Arlo App. I have seen messages related to a Token HomeKit update being sent to various hubs from support?

How do I get my Arlo and Homekit connected?

Paul Grant

VMB4000r3

Drewmack9 — Mon, 25 Apr 2022 16:35:15 GMT

I need a HomeKit reset token. My HomeKit hasn’t worked for months and I’ve tried everything, including what’s on your forums.

Re: VMB4000r3

JamesC — Mon, 25 Apr 2022 17:33:00 GMT

Drewmack9, paulgrant

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: VMB4000r3

paulgrant — Mon, 25 Apr 2022 18:17:29 GMT

Thank you for this follow up. I have restarted the VRB4000r3 hub via removing power as well as restarting from the iPhone Arlo App. When trying to set up homekit via the Arlo App it still finds NO devices.

What else can be done?

Regards

Paul Grant

Re: VMB4000r3

paulgrant — Mon, 25 Apr 2022 18:52:47 GMT

Not stew what happened but after about one hour I was able to set up the Homekit. Thank you for your help.

Regards

Paul Grant

HomeKit token reset

acmurf1 — Tue, 26 Apr 2022 18:05:37 GMT

Hello can I please get a HomeKit token reset so I can connect to HomeKit? Currently my base station cannot be found during setup.

Thx

Re: HomeKit token reset

JamesC — Tue, 26 Apr 2022 20:43:06 GMT

acmurf1,

JamesC

Apple Homekit stuck at "Discovering your device. Please Wait"

Ben_in_Chicago — Thu, 28 Apr 2022 17:09:56 GMT

Hello! Could you send a token to my hub? I moved and am attempting to reconnect to HomeKit. Thanks!

Re: Apple Homekit stuck at "Discovering your device. Please Wait"

JamesC — Thu, 28 Apr 2022 17:52:57 GMT

Ben_in_Chicago,

JamesC

Re: Apple Homekit stuck at "Discovering your device. Please Wait"

Ben_in_Chicago — Thu, 28 Apr 2022 18:53:23 GMT

Hi James,
I misread your response and restarted my hub rather than powering it off first. It didn’t work after the restart and after powering off and coming back online, it is still stuck on that screen. Could you send me another code and I will power it down this time? Thank you

Re: Apple Homekit set up

JamesC — Thu, 28 Apr 2022 20:59:28 GMT

Ben_in_Chicago,

That shouldn't negatively impact your ability to integrate with HomeKit. It may take a few attempts to discover the device after receiving the token reset. Please let me know if you are still unable to setup.

JamesC

Re: Apple Homekit set up

Ben_in_Chicago — Thu, 28 Apr 2022 21:23:54 GMT

I am good to go now - thank you very much!