topic Re: HomeKit still not Working in Partner Integrations

HomeKit still not Working

ARbbbbbb — Sun, 17 Apr 2022 03:27:44 GMT

I am still having trouble getting Arlo on HomeKit.

Got.a reset token in January (2022-01-10), but didn't work even though I followed all the instructions.

Trying again now, still no luck and just gets stuck on "Discovering your device." screen when adding to HomeKit

Any way forward?

Re: HomeKit still not Working

JamesC — Mon, 18 Apr 2022 19:45:57 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit still not Working

ARbbbbbb — Tue, 19 Apr 2022 01:18:19 GMT

Still not working.

Have rebooted (removed and reapplied power) and followed the instructions.

I think this would be the third attempt with a reset token.

Re: HomeKit still not Working

JamesC — Tue, 19 Apr 2022 16:34:29 GMT

ARbbbbbb,

You may need to attempt a few times before the token reset finishes. Please let me know if you still experience an issue.

JamesC

Re: HomeKit still not Working

ARbbbbbb — Fri, 22 Apr 2022 06:26:32 GMT

Still stuck on "Discovering your device" screen.

Have followed instructions and rebooted several times.

Re: HomeKit still not Working

JamesC — Fri, 22 Apr 2022 18:48:18 GMT

ARbbbbbb,

You may need to factory reset your base station and set up again as new. After it's been set up again, you will likely need another token refresh.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

JamesC