topic Re: Base station will not connect to homekit in Partner Integrations

Base station will not connect to homekit

benjaminw — Tue, 19 Apr 2022 20:16:23 GMT

I have a vmb4000 that i'm trying to hook into homekit, and i'm stuck at the 'Discovering your device. Please wait' screen. I have a doorbell (wired) connected to the base station. Could I get a homekit token reset like the others? I read some other posts and it seems that fixed a lot of them.

Re: Base station will not connect to homekit

JamesC — Tue, 19 Apr 2022 22:32:30 GMT

benjaminw,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Base station will not connect to homekit

benjaminw — Wed, 20 Apr 2022 03:14:21 GMT

It seems that did not work. I'm very confused. Here are some details that might help:

Firmware: 1.17.1.2_3987_0e6c162

Hardware: VMB4000r3

Re: Base station will not connect to homekit

benjaminw — Wed, 20 Apr 2022 03:18:55 GMT

Funny enough, right after I posted I tried one more time and it worked. I didn't do anything different, phone just sat there for a bit. Thanks for the token reset!

Re: Base station will not connect to homekit

CrazyJitsu — Wed, 20 Apr 2022 11:03:25 GMT

I am also having issues connecting my Smarthub to HomeKit. Can I have a token reset please?

Re: Base station will not connect to homekit

JamesC — Wed, 20 Apr 2022 16:54:13 GMT

CrazyJitsu,

JamesC

Re: Base station will not connect to homekit

CanadianArloGuy — Thu, 21 Apr 2022 22:22:54 GMT

Hi, I am also having issues with HomeKit Setup. Stuck on Discovering Advice. Could you send a reset token?I don't know how to private message users, so commenting here.

Re: Base station will not connect to homekit

JamesC — Thu, 21 Apr 2022 22:24:37 GMT

CanadianArloGuy,

JamesC