topic Re: Homekit token reset VMB4540 in Partner Integrations

Homekit token reset VMB4540

eestrad1 — Thu, 03 Mar 2022 22:56:41 GMT

When I can scan the Arlo smart hub it asks for a Homekit Token, can someone help with this?

Re: Homekit token reset VMB4540

ShayneS — Sat, 05 Mar 2022 01:28:05 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit token reset VMB4540

eestrad1 — Sun, 06 Mar 2022 18:38:05 GMT

I restarted the VMB4540 and it is discoverable. What should I do?

Re: Homekit token reset VMB4540

ShayneS — Mon, 07 Mar 2022 23:00:46 GMT

Can you go in to your app and find the Settings tab > HomeKit and try and pair?

Re: Homekit token reset VMB4540

eestrad1 — Tue, 08 Mar 2022 21:55:29 GMT

Hello Shayne, I am getting the following message on Homekit

"This accessory has not been certified to work with HomeKit so some features may not be available"

Also on the bottom it is saying...

HomeKit Certified: No

Please let me know how to proceed.

Regards,

Enrique

Re: Homekit token reset VMB4540

ShayneS — Tue, 08 Mar 2022 23:51:53 GMT

@eestrad1

What is the Arlo device you are trying to pair with HomeKit?

Re: Homekit token reset VMB4540

eestrad1 — Wed, 09 Mar 2022 00:32:07 GMT

The VMB4540, then I would like to pair my four Arlo cameras.

One is a wired Arlo door camera and have three Arlo Pro4 cameras as well.

Re: Homekit token reset VMB4540

ShayneS — Wed, 09 Mar 2022 05:55:46 GMT

Have you tried this method within the Arlo mobile app?

How do I connect my Arlo camera to Apple HomeKit?

To setup an Arlo camera without a setup code:

Launch the Arlo app on your Apple device.
Tap Settings > My Devices.
Select an Arlo base station.
Tap HomeKit.
Select the base station you want to add to HomeKit.
Select a Home or tap Add New Home.
If you don’t have a Home set up in the Arlo app, you are directed to create a Home.
Select a Room or tap Add a New Room.
If you don’t have a Room set up in the Arlo app, you are directed to create a Room.
Tap Continue to add devices to HomeKit to add cameras or additional base stations.
Continue through the setup flows to confirm the name and room placement for each device.
Note: The name that you give each device is used for Siri commands. Choose a unique name that is easy to remember and pronounce.
Confirm the name of the device.
Tap Skip, or rename any other devices as needed.
Tap Finish.
Your devices are ready to use with HomeKit.

Re: Homekit token reset VMB4540

eestrad1 — Wed, 09 Mar 2022 17:20:41 GMT

I have tried everything. So far this is where I am stuck at.

1. HomeKit does recognize my base station VMB4540, however it does say that it is not HomeKit Certified

2. I have attempted to add accessory through HomeKit and asks to Scan a Setup Code or hold the iPhone near Accessory. I have done this many times and it does not work.

Re: Homekit token reset VMB4540

ShayneS — Wed, 09 Mar 2022 20:50:37 GMT

Do you have any screenshots of the error pages or steps you have performed? I have notified the Development team and they are requesting some additional info

Thanks

Re: Homekit token reset VMB4540

eestrad1 — Fri, 11 Mar 2022 19:52:17 GMT

Here is the screen shot you requested.

Re: Homekit token reset VMB4540

ShayneS — Fri, 11 Mar 2022 21:50:56 GMT

Thank you for all the detailed info. The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Homekit token reset VMB4540

eestrad1 — Sun, 27 Mar 2022 15:52:20 GMT

any updates on this issue? Still can't connect to HomeKit

Re: Homekit token reset VMB4540

ShayneS — Tue, 05 Apr 2022 22:37:57 GMT

Are your devices paired to HomeKit but showing uncertified? When you go to the Home app do you see your devices listed?

Re: Homekit token reset VMB4540

eestrad1 — Wed, 06 Apr 2022 20:53:20 GMT

No I don't see them registered in HomeKit

Re: Homekit token reset VMB4540

ShayneS — Mon, 11 Apr 2022 17:09:55 GMT

Thanks, let me follow up with the Dev team again.

Re: Homekit token reset VMB4540

DvxAznxvb — Wed, 27 Apr 2022 02:31:44 GMT

Hi i need to reset my vmb4000 please

Re: Homekit token reset VMB4540

ShayneS — Wed, 27 Apr 2022 16:43:33 GMT

@DvxAznxvb

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you