topic Re: Token Reset for Apple HomeKit in Partner Integrations

Token Reset for Apple HomeKit

neilsheppard — Fri, 01 Apr 2022 14:18:02 GMT

Hi there, I have two basestations and one of them is unable to be detected during HomeKit setup. (I had to remove it and start again).

Would you be able to send a token reset to the affected base station please? (VMB4540r3 model)

Thanks.

Re: Token Reset for Apple HomeKit

JamesC — Mon, 04 Apr 2022 18:18:20 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Token Reset for Apple HomeKit

Hlopezz02 — Tue, 05 Apr 2022 02:13:40 GMT

Hi James,

I am having the exact same issue with my base station. Can I request a token reset as well?

Hansel

Re: Token Reset for Apple HomeKit

JamesC — Tue, 05 Apr 2022 16:13:44 GMT

Hlopezz02,

JamesC

Re: Token Reset for Apple HomeKit

spouwer — Tue, 05 Apr 2022 16:17:25 GMT

Hi James,

I am also having the same issue with my base station. Can I request a token reset as well?

Re: Token Reset for Apple HomeKit

JamesC — Tue, 05 Apr 2022 16:20:32 GMT

spouwer,

JamesC

Re: Token Reset for Apple HomeKit

joellarosa — Wed, 06 Apr 2022 17:46:32 GMT

I also am stuck on "discovering your device, please wait". I tried power cycling bridge but didn't fix it. I think I need a token reset as well. Thank you!

Re: Token Reset for Apple HomeKit

JamesC — Wed, 06 Apr 2022 17:55:26 GMT

joellarosa,

JamesC

Re: Token Reset for Apple HomeKit

joellarosa — Wed, 06 Apr 2022 18:15:56 GMT

That didn't fix it. Still gets stuck on "discovering your device". It used to work in HomeKit but stopped working. I deleted it from Home app a few days ago to try and set it up again but no luck. Any other ideas to get HomeKit working again?

Re: Token Reset for Apple HomeKit

joellarosa — Wed, 06 Apr 2022 18:43:32 GMT

Actually that did it! I just tried again and it worked this time. Thank you for your help!