topic Token reset for homekit in Partner Integrations

Token reset for homekit

Mad90 — Sun, 27 Mar 2022 03:57:12 GMT

Hi there. I need my 3 SmartHub homekit token reset.

Re: Token reset for homekit

ShayneS — Tue, 29 Mar 2022 18:06:30 GMT

Hey Mad90,

I just reset your token, go ahead and reboot and try again.

Re: Token reset for homekit

Zzyzx — Thu, 31 Mar 2022 16:42:57 GMT

Can I get a reset token for my account too please? I've upadated to the latest version of the Arlo app and am still getting stuck on the discovering screen

Re: Token reset for homekit

JamesC — Thu, 31 Mar 2022 19:10:35 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Token reset for homekit

grafstrom — Thu, 31 Mar 2022 19:41:54 GMT

Same problem here, I need a reset token

Re: Token reset for homekit

JamesC — Thu, 31 Mar 2022 19:44:21 GMT

grafstrom,

JamesC

Re: Token reset for homekit

grafstrom — Thu, 31 Mar 2022 19:58:42 GMT

Same problem after reboot..

Re: Token reset for homekit

grafstrom — Thu, 31 Mar 2022 20:20:24 GMT

Now it works! Thanks

HomeKit

Johanpeter — Sun, 03 Apr 2022 08:14:35 GMT

HomeKit stopped working. Deleted app and removed Arlo from HomeKit and started over. Now I get stuck on “discovering devices”

Re: Token reset for homekit

Johanpeter — Sun, 03 Apr 2022 17:54:25 GMT

Can I please get a token reset. I’m stuck in discovering devices.

Re: Token reset for homekit

onshore — Sun, 03 Apr 2022 23:03:08 GMT

I read in the forums that a token reset for my base station may help solve my HomeKit integration attempt. I've read the instructions for a base station without a scan link for setup, and I do not see the described HomeKit link in the Arlo iOS app under my base station.

Can you help me with this setup. Does the token reset resolve my issue in the Arlo app?

Thanks in advance

Re: Token reset for homekit

Johanpeter — Sun, 03 Apr 2022 23:14:06 GMT

Not sure. My link is there but it can’t find the base station to add it to HomeKit.
I think it’s an app update issue.
My cameras was in HomeKit but stopped working after ios 15.4
I deleted app, unplugged base station. And started over but it’s still not working.
Arlo have had issues like this before they update the app.
You can request an token from Arlo through this forum but they haven’t responded to me. Good luck

Re: Token reset for homekit

JamesC — Tue, 05 Apr 2022 22:24:10 GMT

onshore, Johanpeter

JamesC

Re: Token reset for homekit

Johanpeter — Wed, 06 Apr 2022 05:29:00 GMT

Thanks. It worked like a charm.

Re: Token reset for homekit

teesoup — Thu, 07 Apr 2022 00:40:55 GMT

I can't get my Homekit to discover devices either. Could I get a token reset as well?

Re: Token reset for homekit

JamesC — Thu, 07 Apr 2022 00:45:06 GMT

teesoup,

JamesC