topic Re: Reconnecting to my Apple Homekit in Partner Integrations

Reconnecting to my Apple Homekit

Jimmy971 — Wed, 16 Mar 2022 18:11:00 GMT

Hello team

My connections to Apple Homekit were suddenly lost, and enable to reconnect , using the App

Could you please perform a « reset token » to my 2 bases ?

Kind regards

Re: Reconnecting to my Apple Homekit

JamesC — Thu, 17 Mar 2022 20:41:14 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Reconnecting to my Apple Homekit

Jimmy971 — Sat, 19 Mar 2022 02:55:45 GMT

Thank you very much, it worked!
Regards

Re: Reconnecting to my Apple Homekit

Bkji — Sat, 19 Mar 2022 16:22:23 GMT

I do not see any option to click homekit. Can I get a token to try again.

Thank you.

Re: Reconnecting to my Apple Homekit

JamesC — Mon, 21 Mar 2022 18:24:48 GMT

Bkji,

JamesC

Homekit token reset VRB400r3

LouBinNC — Wed, 23 Mar 2022 01:12:50 GMT

Did all the reboots so need a token resent. Had to delete base from HomeKit and now can’t re-add

VMB4000r3

4R057B7LA95A7

Re: Reconnecting to my Apple Homekit

LouBinNC — Wed, 23 Mar 2022 15:24:02 GMT

JamesC

I'm in the same boat, can you send me a token reset also ?

VMB4000r3

4R057B7LA95A7

Re: Reconnecting to my Apple Homekit

JamesC — Wed, 23 Mar 2022 18:19:06 GMT

LouBinNC,

JamesC

Re: Reconnecting to my Apple Homekit

LouBinNC — Wed, 23 Mar 2022 18:38:02 GMT

Thanks you, but after reboot still having the issue with it spinning looking for devices.

I has been working fine until I deleted Arlo from Homekit.

Re: Reconnecting to my Apple Homekit

LouBinNC — Wed, 23 Mar 2022 20:54:13 GMT

Fixed… thanks