topic Re: HomeKit Token Reset in Partner Integrations

HomeKit Token Reset

adam_platt — Sat, 05 Mar 2022 22:59:57 GMT

I had added my base station to HomeKit, then removed it, and now I’m getting stuck on the discovery screen when trying to add it again. Looks like the general solution is to have a reset signal sent to the base station, can someone please help me with that?

S/N: 5TP19277A04C8

Re: HomeKit Token Reset

ShayneS — Mon, 07 Mar 2022 22:58:30 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit Token Reset

adam_platt — Tue, 08 Mar 2022 01:12:49 GMT

Hi Shayne,

Same behavior, unfortunately. When I tap on the “HomeKit -> Set up” item under the device settings menu for my base station, a white screen comes up that says “Discovering your device. Please wait.” Underneath, it has a note about making sure your firmware is up to date (I double checked that to make sure).

Is there any other info I can gather for you to help figure out what might be wrong?

Re: HomeKit Token Reset

adam_platt — Tue, 08 Mar 2022 12:22:39 GMT

We had a power outage last night so I decided to try adding again and it worked this time. I probably didn’t power cycle all the necessary devices for the token reset to work, or something like that.

Thanks for your help!

Re: HomeKit Token Reset

ShayneS — Tue, 08 Mar 2022 18:53:30 GMT

You are welcome!

Thanks for the update.