topic Re: Deleted camera won’t delete from Homekit in Partner Integrations

Deleted camera won’t delete from Homekit

AngelaF — Sat, 26 Feb 2022 10:56:59 GMT

I removed a broken camera from my base station but it still appears in HomeKit. I’ve deleted both apps on my phone (Arlo and HomeKit), I resynced my base station with HomeKit. When I go through the process, HomeKit finds 5 cameras when only 4 are connected to the base station. I clicked “identify camera” thinking it would realize it’s nit there but it doesn’t. After adding the camera, it just has “no response” because there is no camera there. I’ve double checked in the app and on my dashboard online and there is no 5th camera attached to that base station but when syncing with HomeKit it adds the camera. Any ideas?

Re: Deleted camera won’t delete from Homekit

JamesC — Mon, 28 Feb 2022 23:48:34 GMT

AngelaF,

I've not heard other reports of this issue. Is the deleted camera causing any issues within HomeKit (aside from simply showing up and not actually being present within your Arlo system)?

JamesC

Re: Deleted camera won’t delete from Homekit

JamesC — Tue, 01 Mar 2022 18:46:22 GMT

AngelaF,

Could you provide a screenshot of the the deleted camera being discovered as well as it's serial number?

JamesC