topic Re: VMB5000 Home Kit Stuck in Partner Integrations

VMB5000 Home Kit Stuck

MrG95 — Thu, 30 Jun 2022 21:12:06 GMT

Trying to connect hub to home kit. Stuck at connecting to bridge. Loads forever. I rebooted everything I can think of (hub, cameras, router, phone). I need help!

Re: VMB5000 Home Kit Stuck

JamesC — Wed, 23 Feb 2022 17:57:08 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: VMB5000 Home Kit Stuck

HaliaRanch — Wed, 13 Apr 2022 18:12:59 GMT

Having same issue

Re: VMB5000 Home Kit Stuck

JamesC — Thu, 14 Apr 2022 16:53:53 GMT

JamesC

Re: VMB5000 Home Kit Stuck

RHitchcock — Mon, 27 Jun 2022 20:43:25 GMT

I'm also unable to connect my SmartHub to HomeKit. I followed the instructions in https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit. Trying to connect from the Home app, it gets stuck and eventually times out at "Connecting to Bridge" and says "Accessory Not Found." Trying to connect from Arlo Secure, it sits forever at "Discovering your device. Please wait."

How do I resolve this? I have the latest firmware. I've restarted everything. Is there any way for people to resolve this themselves?

Thank you!

Re: VMB5000 Home Kit Stuck

JamesC — Tue, 28 Jun 2022 18:04:44 GMT

RHitchcock,

JamesC

Smarthub VMB5000r6 will not connect to Apple HomeKit

stelchor — Thu, 30 Jun 2022 21:12:42 GMT

Hello,
I just purchased an Arlo Ultra 2 camera kit and the smarthub VMB5000r6 is unable to be added to Apple Home Kit. Using the Arlo Secure app, it is stuck at the Connecting ui. When trying to connect through the Apple Home App, it says that the accessory can not be used with home kit.

Can I please get some help? Thanks!

Re: Smarthub VMB5000r6 will not connect to Apple HomeKit

JamesC — Thu, 30 Jun 2022 20:50:02 GMT

stelchor,

JamesC

Re: VMB5000 Home Kit Stuck

Japie52 — Fri, 19 Aug 2022 06:51:51 GMT

Stuck at ”Connecting to Accessory”. Rebooted VMB 5000. Same result.

Re: VMB5000 Home Kit Stuck

ShayneS — Fri, 19 Aug 2022 20:18:29 GMT

@Japie52

Can you bring your Smart Hub back online and I will reset your HomeKit token.

Re: VMB5000 Home Kit Stuck

Japie52 — Tue, 23 Aug 2022 18:51:30 GMT

Base station has been back on line for three days with no change.

Re: VMB5000 Home Kit Stuck

Japie52 — Thu, 25 Aug 2022 08:13:27 GMT

Still awaiting a token for my Smart hub. As an aside, the QR code is never accepted when using the camera and I have to key in the numbers each time I try and connect.

Re: VMB5000 Home Kit Stuck

ShayneS — Fri, 26 Aug 2022 21:52:32 GMT

@Japie52

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: VMB5000 Home Kit Stuck

Japie52 — Sat, 27 Aug 2022 08:30:50 GMT

Thanks. All good now!

Re: VMB5000 Home Kit Stuck

ShayneS — Mon, 29 Aug 2022 16:44:04 GMT

Perfect, let me know if you need anything else : )

Re: VMB5000 Home Kit Stuck

PatrickDBO — Mon, 26 Dec 2022 18:57:42 GMT

Hello,

Same problem here whilst connecting new VMB5000.
Tried to reset everything. No luck.
Stuck at connecting to bridge.
Please help.

Patrick

Re: VMB5000 Home Kit Stuck

Tayfam — Mon, 26 Dec 2022 20:07:06 GMT

I am having the same issue, could I have a HomeKit token? Thank you.

Re: VMB5000 Home Kit Stuck

JamesC — Tue, 27 Dec 2022 22:33:54 GMT

PatrickDBO, Tayfam

JamesC

Re: VMB5000 Home Kit Stuck

Tayfam — Tue, 27 Dec 2022 23:04:58 GMT

Thank you, I was able to connect the hub to HomeKit. Happy Holidays!

Re: VMB5000 Home Kit Stuck

PatrickDBO — Wed, 28 Dec 2022 13:33:12 GMT

Thanks James.
it works!

Patrick