topic Re: Token Reset for Apple HomeKit in Partner Integrations

Token Reset for Apple HomeKit

fc7737 — Sun, 13 Feb 2022 11:28:56 GMT

Dear support,

I'm stuck at "Discovering your device. Please wait" page.

Can you please help?

Thanks,

William

hhyfirst — Sun, 13 Feb 2022 22:52:06 GMT

My Base station also seems to need a token reset to re-connect to Homekit. Can you help?

QuintusPre — Mon, 14 Feb 2022 04:07:16 GMT

I need a reset token please for my VMB4000. Thanks!

ShayneS — Mon, 14 Feb 2022 23:56:35 GMT

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

QuintusPre — Tue, 15 Feb 2022 03:59:38 GMT

Thank you!

fc7737 — Tue, 15 Feb 2022 08:14:08 GMT

Thank you Shayne.

Unfortunately, after base station rebooted I'm still not able to see my base station during Homekit setup and stuck there.

Can you please help me reset again?

Thank you!

Here is my Arlo details:

Base station Model: VMB4000R3

Serial Number: 4R058373A264B

FW: 1.17.1.2_3987_0e6c162

Camera: Arlo Pro (H11) FW: Firmware1.092.1.0_9_120d8b7

fc7737 — Tue, 15 Feb 2022 10:16:48 GMT

I’m able to setup the HomeKit now. Instead of using iphone(15.3.1), I’m able to add the HomeKit using my IPad (15.2).

Thanks

ShayneS — Tue, 15 Feb 2022 18:25:26 GMT

You can also try removing & reinstalling the Arlo mobile app. Please make sure you are up to date on the latest Arlo app version as well as iOS.

Thanks